Mary Rios
Security Guard
El Cerrito,CA
Summary
Detail-oriented Security Officer with strong observational skills and a proven track record in emergency response and crisis intervention. Demonstrates sound judgment in high-pressure situations, ensuring safety and security of personnel and property. Experienced in monitoring facilities and maintaining awareness of events to prevent incidents.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Mountain Security
San Francisco, California
04.2024 - 04.2025
- Monitored premises to ensure safety and security for all personnel.
- Conducted regular patrols of facility grounds, parking lots, and perimeter areas.
- Maintained accurate logs of daily activities and unusual occurrences.
- Responded to suspicious activity through surveillance camera monitoring.
- Coordinated security operations during high-profile events to uphold safety standards.
- Informed patrons about safety policies and procedures prior to events.
- Assisted in providing first aid treatment during medical emergencies until paramedics arrived.
- Collaborated with law enforcement on investigations and emergency preparedness plans.
Caregiver, Special Needs
IHHS
Pleasant Hill, California
03.2022 - 05.2024
- Administered compassionate end-of-life assistance to patients in residential settings.
- Educated families on patient care needs and available hospice resources.
- Conducted regular home visits to assess conditions and implement interventions.
- Managed medication schedules, ensuring timely administration of prescribed drugs.
- Assisted elderly patients with daily living activities and personal hygiene tasks.
- Developed strong, trusting relationships with clients and their families.
- Provided emotional support during end-of-life transitions, facilitating peaceful experiences.
Dispatcher
Rich City Tow
Richmond, CA
05.2020 - 02.2022
- Coordinated efficient dispatching of tow truck services, enhancing response times.
- Utilized GPS systems to track vehicle locations and optimize routing effectively.
- Processed payments and sent bills to city officials, property owners, and insurance companies.
- Maintained accurate logs of incoming calls and assigned tasks for accountability.
- Provided timely updates to customers regarding orders or requests for improved transparency.
- Collaborated closely with transportation supervisor for load assignments and dispatching functions.
- Managed daily delivery schedules to maximize operational coverage.
- Engaged with Police Department and property owners to facilitate communication.
Customer Service/Loan Processor
Check into Cash
Antioch, CA
07.2017 - 10.2019
- Processed payday, personal, and title loans with compliance and accuracy.
- Managed cash handling procedures, ensuring secure and precise transactions.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Reviewed financial information to determine loan eligibility and mitigate risks.
- Trained staff on product knowledge and effective sales techniques to enhance performance.
- Executed daily cash management tasks, including deposits and audits, maintaining balanced drawers.
- Opened and closed office daily, adhering to corporate policies for smooth operations.
- Coordinated with local authorities during incidents to ensure swift resolution.
Medical Assistant/Office Coordinator
Dr Jack E Dudler
Walnut Creek, CA
05.2016 - 04.2018
- Greeted patients, checked them in and out, and scheduled appointments.
- Collected copayments and processed office billing efficiently.
- Roomed patients, recorded vital signs, and updated medical histories for clinical review.
- Performed clerical tasks including data entry, filing, and photocopying.
- Ordered medical supplies to ensure practice operations ran smoothly.
- Supervised and trained front office staff on procedures and software systems.
- Closed and submitted patient insurance claims at end of shift.
- Collaborated with healthcare staff to optimize patient flow throughout the office.
Property Management Assistant
GoldenWest Management
Las Vegas, NV
10.2013 - 01.2016
- Processed rental applications and facilitated property showings using software such as Yardi.
- Conducted background checks and verified rental history to ensure applicant eligibility.
- Handled conflict management among neighbors to maintain a harmonious living environment.
- Collected and recorded payments, ensuring timely processing and accuracy.
- Scheduled appointments for property viewings and coordinated with prospective tenants.
- Organized files, ran errands, and performed administrative tasks efficiently.
- Ensured compliance with fair housing laws through diligent monitoring.
- Issued non-payment notices following lease terms and legal regulations.
Education
High School Education -
Pittsburg High School
Pittsburg, CA06.1999
Skills
- Computer and office skills
- Yardi software proficiency
- Accounts payable management
- Tax compliance knowledge
- Fair housing regulations expertise
- Property management
- Payroll processing
- Section 8 housing knowledge
- LIHTC compliance
- Emergency response planning
- Risk assessment strategies
- Security protocol enforcement
- Crisis management techniques
- Customer service excellence
- Investigative skills development
- Dispatch operations
- Defensive tactics training
- First aid and CPR certification
- Night and safe deposit procedures expertise
- Active listening skills
- Customer relationship management
- Emotional intelligence application
- Multicultural sensitivity training
- Community outreach initiatives
- Social media management strategies
- Client engagement techniques
- Social media platform expertise
- Influencer partnership development
- Brand awareness strategies
- Fundraising support initiatives
- Incident reporting procedures
- Access control systems knowledge
- Security risk assessment expertise
- Emergency response security measures
- Physical security protocols
- Perimeter security management
- event security management
Certification
CPR First AID Red Cross
California Guard Card
Home Health Aide
Prior Cert. Nursing Aide
Timeline
Security Officer
Mountain Security
04.2024 - 04.2025
Caregiver, Special Needs
IHHS
03.2022 - 05.2024
Dispatcher
Rich City Tow
05.2020 - 02.2022
Customer Service/Loan Processor
Check into Cash
07.2017 - 10.2019
Medical Assistant/Office Coordinator
Dr Jack E Dudler
05.2016 - 04.2018
Property Management Assistant
GoldenWest Management
10.2013 - 01.2016
High School Education -
Pittsburg High School
Similar Profiles
NATHANIEL WILLIAMSNATHANIEL WILLIAMS
Unarmed Security Guard at Allied Universal Security ServicesUnarmed Security Guard at Allied Universal Security Services
John W. MorrisonJohn W. Morrison
NA at Facilities Security NCO– United States Army-3rd BDE 10th Mountain Division, Fort Johnson, LANA at Facilities Security NCO– United States Army-3rd BDE 10th Mountain Division, Fort Johnson, LA
Mansi ThakkarMansi Thakkar
Accounting Administrative Assistant at Mountain Eagle Security 2005 LtdAccounting Administrative Assistant at Mountain Eagle Security 2005 Ltd
Julian TannJulian Tann
Golf Caddy at Claremont Country ClubGolf Caddy at Claremont Country Club
Matthew CranerMatthew Craner
Movie Theater Employee at Regal CinemasMovie Theater Employee at Regal Cinemas