Mary Rivera
St. Cloud,FL
Summary
Experienced and results-driven logistic and customer service professional with over 10 years of experience. Fluent in Spanish and English, able to communicate effectively with diverse clients and teams. Proven track record of exceeding targets and delivering exceptional customer experience. Skilled in managing logistics operations, including inventory control, order fulfillment, and transportation coordination. Adept at resolving issues and improving processes to improve overall efficiency. Dedicated and reliable team player with a commitment to delivering quality work.
Overview
12
12
years of professional experience
Work History
Expense Analyst
Deployed Resources
Remote
10.2023 - Current
- Reviewed and analyzed expense reports for accuracy, completeness, and compliance with company policy.
- Assisted month end close process ensuring that all accruals are recorded accurately.
- Researched and resolved invoice discrepancies by providing support to internal departments on expense related inquiries.
- Analyzed financial data to identify trends, patterns and strategies.
- Maintained detailed files and records relating to all transactions processed.
Customer Service Specialist
PUMA
Homestead, FL
03.2022 - Current
- Provide 700+ weekly credit card verifications, dispute resolution & fraud prevention
- Maintained accurate records of all refund transactions (700+ weekly)
- Investigate refund requests and resolved any issues or discrepancies
- Collaborating with cross-functional teams to implement new processes, procedures maximizing customer experiences and drive business growth.
Logistics Specialist
Brookstone Emergency Services – GSA Contractor
Homestead Air Base, Homestead
12.2019 - 12.2021
- Officiated the coordination of shipments and logistics operations to ensure timely delivery of goods
- Managed inventory, stock levels, and ensured adequate supplies are available to meet organizational needs
- Developed and maintained relationships with suppliers and negotiated contracts, prices for goods and services
- Implemented cost-saving measures, improving supply chain efficiency, and streamlined logistics procedures to reduce delays and improve delivery times
- Successfully managed and resolved customer complaints or issues related to logistics and supply chain operations.
Inventory Coordinator
Deployed Resources – GSA Contractor
Homestead Air Base, Homestead
07.2019 - 12.2019
- Processed inventory levels of products in the warehouse and ensured they were properly stocked
- Coordinated with other departments to ensure timely delivery of products and managed shipments and logistics
- Conducted regular inventory audits to ensure accuracy and tracking of all products
- Identified potential inventory issues, took corrective actions to maximize efficiency and minimized product waste
- Achieved targets for inventory accuracy and reduced inventory levels while maintaining customer satisfaction.
Customer Service / Sales Coordinator
Water Pro LLC
Miami, FL
08.2018 - 07.2019
- Created and processed invoices for clients
- Prepared deposits for daily sales transactions
- Handled payment processing through credit cards & various payment methods for over 200 customers
- Maintained accurate delivery logs and ensured timely deliveries
- Assisted in resolving customer inquiries, complaints, or disputes.
Aviation Maintenance Administrationman
United States Navy
Meridian, MS
07.2012 - 12.2015
- Scheduled aircraft inspections and issued work orders
- Assessed and performed detailed maintenance on all internal and external aircraft systems
- Operated and maintained aircraft launch and landing gear systems
- Organized engine logbooks and associated aircraft records
- Compiled data on aircraft system reliability trends
- Managed libraries of technical publications and reports
- Executed administrative tasks such as filing and preparing reports and correspondence
- Performed computer database and system analysis.
Education
Associate of Applied Science - Psychology
Inter American University
05.2016
Skills
- Data Evaluation
- Schedule Mastery
- Payroll & Benefits Administration
- Recruitment Process
- Shipping & Receiving
- Inventory Management
- Cost Control
- OSHA Certified
- Forklift Operator
- Warehouse Process
Timeline
Expense Analyst
Deployed Resources
10.2023 - Current
Customer Service Specialist
PUMA
03.2022 - Current
Logistics Specialist
Brookstone Emergency Services – GSA Contractor
12.2019 - 12.2021
Inventory Coordinator
Deployed Resources – GSA Contractor
07.2019 - 12.2019
Customer Service / Sales Coordinator
Water Pro LLC
08.2018 - 07.2019
Aviation Maintenance Administrationman
United States Navy
07.2012 - 12.2015
Associate of Applied Science - Psychology
Inter American University
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