Mary Rivera
St. Cloud,FL
Summary
Results-driven logistics, scheduling, and workforce coordination professional with 10+ years of experience in operations, inventory management, and customer service. Skilled in workforce planning, travel coordination, compliance documentation, and process improvement for high-volume, deadline-driven environments. Proven ability to optimize staffing and resource allocation, manage rapid deployments, and maintain compliance with safety and regulatory requirements. Adept at collaborating across departments to meet organizational goals while ensuring operational readiness.
Overview
13
13
years of professional experience
Work History
Travel and Expense Analyst
Deployed Resources - GSA Contractor
Remote - Saint Cloud, FL
01.2022 - Current
- Manage scheduling for 100+ field technicians, ensuring optimal staffing across multiple job sites.
- Create and adjust schedules based on manpower needs and technician availability; arrange all travel and lodging logistics.
- Handle last-minute schedule changes by analyzing operational priorities and staff availability to minimize downtime.
- Track attendance, availability, and expenses using Monday.com, DRAT, Concur, and Excel; designed custom Excel tools to improve cost monitoring, reporting, and tax credit processing.
- Act as primary liaison between field teams, office leadership, hotels, and airlines.
- Ensure all required documentation—driver’s licenses, certifications, passports, clearances—is current before deployment; update company records.
- Support high-pressure events, processing and auditing 200+ expenses daily during hurricane season and hiring surges.
- Coordinate rapid deployment of teams to build operational job sites within 24 hours of assignment.
Logistics Specialist
Brookstone Emergency Svcs - GSA Contractor
Homestead Air Base, FL
12.2019 - 12.2021
- Coordinated shipments and logistics for mission-critical projects, ensuring timely delivery of goods and equipment.
- Reviewed daily work orders each morning and assigned them to teams based on staffing levels, skills, and availability.
- Managed inventory and ensured adequate supply levels to support operational demands.
- Developed and maintained strong vendor relationships, negotiating contracts and pricing to reduce costs.
- Implemented supply chain improvements to minimize delays and enhance delivery speed.
- Resolved logistics-related issues quickly to maintain uninterrupted operations.
Inventory Coordinator
Deployed Resources - GSA Contractor
Homestead Air Base, FL
07.2019 - 12.2019
- Managed and tracked 500+ tools and inventory items using ToolHound, ensuring real-time visibility of check-outs, transfers, and returns.
- Conducted weekly Excel-based inventory audits to maintain accuracy and prevent shortages.
- Coordinated deliveries and shipments with vendors and receiving teams to meet project timelines.
- Assisted in scheduling work orders for field technicians, ensuring they had the correct tools and equipment on time.
- Maintained compliance with OSHA safety procedures and ensured all tools met safety requirements before deployment.
- Monitored ToolHound reports to verify documentation and immediately investigated any untracked or potentially hazardous items.
- Oversaw high-volume inventory turnover during emergency management season and mobilization/demobilization periods.
Customer Service/Sales Coordinator
Water Pro
Homestead, FL
08.2018 - 07.2019
- Created and processed invoices and daily sales deposits for over 200 active customers.
- Managed payment processing through credit cards and multiple payment platforms.
- Maintained detailed delivery logs to ensure on-time customer service.
- Assisted in resolving customer inquiries, complaints, or disputes to maintain satisfaction.
Aviation Maintenance Administrator
US Navy
Meridian, Mississippi
07.2012 - 07.2018
- Scheduled and tracked aircraft inspections and maintenance work orders.
- Managed and organized engine logbooks, technical publications, and compliance documentation.
- Compiled reliability trend data to assist in operational planning.
- Executed administrative tasks including reporting, filing, and correspondence.
- Maintained operational readiness by ensuring all maintenance documentation met regulatory standards.
Education
Associate of Applied Science - Psychology
Inter American University
Arecibo, PR05-2016
Skills
- Workforce Scheduling & Resource Allocation
- Logistics & Travel Coordination
- Compliance & Documentation Management
- Data Analysis & Reporting (Excel, Mondaycom, DRAT, Concur)
- Vendor & Supplier Coordination
- Cost Control & Process Improvement
- Emergency & Rapid Deployment Operations
- Bilingual Communication (English/Spanish)
Timeline
Travel and Expense Analyst
Deployed Resources - GSA Contractor
01.2022 - Current
Logistics Specialist
Brookstone Emergency Svcs - GSA Contractor
12.2019 - 12.2021
Inventory Coordinator
Deployed Resources - GSA Contractor
07.2019 - 12.2019
Customer Service/Sales Coordinator
Water Pro
08.2018 - 07.2019
Aviation Maintenance Administrator
US Navy
07.2012 - 07.2018
Associate of Applied Science - Psychology
Inter American University
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