MARY RIVERS
Douglasville,GA
Summary
Dedicated and seasoned professional with over 20 years of extensive experience in collections, management, and customer service seeking a challenging role to leverage expertise to drive efficiency, maximize revenue, and foster exceptional client relationships. Eager to contribute strategic leadership, proven communication skills, and a track record of success to an organization committed to excellence in financial operations and client satisfaction.
Overview
23
23
years of professional experience
Work History
Independent Contractor
Uber
Atlanta, GA
11.2017 - Current
- Maintained completion rate of over 95% for scheduled trips, demonstrating reliability and commitment to fulfilling passenger requests promptly and professionally.
- Consistently maintained positive reviews from passengers on Uber's platform due to exceptional service quality.
- Implemented strategic scheduling and route optimization techniques resulting in 20% increase in daily earnings, surpassing income goals consistently over the past six months.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
Collections Account Representative
Frederick J. Hanna & Assoc.
Atlanta, GA
03.2008 - 11.2017
- Consistently met or exceeded monthly collection targets, maintaining a collection rate of 95% or higher while effectively managing a portfolio of over 1,000 accounts per month.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Collection Manager
Trauner, Cohen & Thomas
Atlanta, GA
06.2004 - 12.2008
- Managed collections tracking, monitoring trends, and preparing regular reports for senior management
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
- Implemented new collection strategies resulting in a 15% improvement in collections efficiency within the first six months, reducing average days outstanding by 20%.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
Collections Manager
National Asset Recovery
Atlanta, GA
07.2001 - 10.2004
- Managed 12-18 employees, which included the distribution of caseloads, action plans, file reviews, communication and file maintenance training and schedule
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Enhanced customer satisfaction by addressing and resolving escalated collection issues professionally.
- Developed customized payment plans for clients experiencing financial difficulties, maintaining customer loyalty while recovering outstanding debts.
Education
Bachelor of Arts - Psychology
Ashford University
Clinton, Iowa02.2019
Skills
- Analytical Reasoning
- Goal-Oriented Focus
- Cash Flow Management
- Collections tracking
- Analytical Thinking
- Team Leadership Experience
- Risk Assessment Capabilities
- Debt Recovery Expertise
- Customer Service
- Cash Management
Timeline
Independent Contractor
Uber
11.2017 - Current
Collections Account Representative
Frederick J. Hanna & Assoc.
03.2008 - 11.2017
Collection Manager
Trauner, Cohen & Thomas
06.2004 - 12.2008
Collections Manager
National Asset Recovery
07.2001 - 10.2004
Bachelor of Arts - Psychology
Ashford University