MARY RIVERS
Douglasville,GA
Summary
Dedicated and seasoned professional with over 20 years of extensive experience in collections, management, and customer service seeking a challenging role to leverage expertise to drive efficiency, maximize revenue, and foster exceptional client relationships. Eager to contribute strategic leadership, proven communication skills, and a track record of success to an organization committed to excellence in financial operations and client satisfaction.
Overview
23
23
years of professional experience
Work History
Independent Contractor
Uber
11.2017 - Current
- Maintained completion rate of over 95% for scheduled trips, demonstrating reliability and commitment to fulfilling passenger requests promptly and professionally.
- Consistently maintained positive reviews from passengers on Uber's platform due to exceptional service quality.
- Implemented strategic scheduling and route optimization techniques resulting in 20% increase in daily earnings, surpassing income goals consistently over the past six months.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
Collections Account Representative
Frederick J. Hanna & Assoc.
03.2008 - 11.2017
- Consistently met or exceeded monthly collection targets, maintaining a collection rate of 95% or higher while effectively managing a portfolio of over 1,000 accounts per month.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Collection Manager
Trauner, Cohen & Thomas
06.2004 - 12.2008
- Managed collections tracking, monitoring trends, and preparing regular reports for senior management
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Assisted in the development of training materials for newly hired collections representatives, improving departmental performance metrics.
- Implemented new collection strategies resulting in a 15% improvement in collections efficiency within the first six months, reducing average days outstanding by 20%.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
Collections Manager
National Asset Recovery
07.2001 - 10.2004
- Managed 12-18 employees, which included the distribution of caseloads, action plans, file reviews, communication and file maintenance training and schedule
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Enhanced customer satisfaction by addressing and resolving escalated collection issues professionally.
- Developed customized payment plans for clients experiencing financial difficulties, maintaining customer loyalty while recovering outstanding debts.
Education
Bachelor of Arts - Psychology
Ashford University
Clinton, Iowa02.2019
Skills
- Analytical Reasoning
- Goal-Oriented Focus
- Cash Flow Management
- Collections tracking
- Analytical Thinking
- Team Leadership Experience
- Risk Assessment Capabilities
- Debt Recovery Expertise
- Customer Service
- Cash Management
Timeline
Independent Contractor
Uber
11.2017 - Current
Collections Account Representative
Frederick J. Hanna & Assoc.
03.2008 - 11.2017
Collection Manager
Trauner, Cohen & Thomas
06.2004 - 12.2008
Collections Manager
National Asset Recovery
07.2001 - 10.2004
Bachelor of Arts - Psychology
Ashford University