Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Robbins

Halifax,VA

Summary

Compassionate Director of Nursing dedicated to maintaining highest standards of nursing practices and policies. Excellent leader, mentor and recruiter, supporting staff and local community. Demonstrates strong working knowledge of regulatory compliance along with proven results in managerial role.

Overview

23
23
years of professional experience

Work History

Travel Director of Nursing

Medical Solutions Supplier
10.2021 - Current
  • Promoted customer service satisfaction by acknowledging and anticipating client expectations.
  • Scheduled projects in alignment with available resources while maintaining focus on client expectations.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Implemented changes needed to correct deficiencies found during government inspections.
  • Monitored development, implementation and updates of individualized care plans.
  • Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
  • Restructured patient satisfaction surveys to cover every step of patient journey to understand what matters most to every patient.
  • Budgeted, managed and scheduled staff of 40-60 nurses, fostering environment supportive of both employees and patients.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Led and motivated 75 employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts between physicians, nurses and administrative staff to maintain optimal workflows.
  • Managed operations in accordance with budget requirements.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.

Director of Nursing

Person Memorial Hospital
Roxboro, NC
07.2019 - 10.2021
  • Oversaw new nursing employee orientation process, including explanation of personnel policies and individual duties.
  • Implemented changes needed to correct deficiencies found during government inspections.
  • Budgeted, managed and scheduled staff of 40 plus nursing staff (LPN, RN, CNA) fostering environment supportive of both nursing and patients.
  • Administered executive supervision, exercising independent judgment to select proper course of action in policies and procedures.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Reviewed daily documentation of dispensing of controlled substances, immediately noting any discrepancies from shift to shift.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Checked the pharmacy area regularly to ensure that it was kept neat, clean and free of debris.
  • Communicated with patients with compassion while keeping medical information private.
  • Initiated training and education programs for supporting healthcare staff.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Managed operations in accordance with budget requirements. Worked with the team and with strategic planning facility was able to become profitable. The first year over $500,000 and second year over $700,000.
  • Monitored development, implementation and updates of individualized care plans.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Oversaw clinic administration, including financial management, recruitment and human resources.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.

Hospice Registered Nurse Case Manager

Sentara Home Health ad Hospice
South Boston , VA
07.2016 - 08.2019
  • Guided patients' loved ones and caregivers in such tasks as pain management, wound care and medication dosing.
  • Listened to patients and loved ones, offering emotional support and kindness to help with end-of-life transition.
  • Planned hospice care for elderly and disabled patients.
  • Created and applied tailored care plans that would meet each patient's individualized needs.
  • Assisted in building census by marketing at the ssisted living facilities, long term care facilities, and doctor offices. Also
  • Utilized effective interpersonal, writing and active listening skills to build and cultivate positive relationships with patients, caregivers and physicians.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
  • Delivered respectful, compassionate care to each patient and family member.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
  • Coordinated with healthcare team to establish, enact and evaluate patient care plans.

LPN

Chase City Health & Rehab Center
Chase City , VA
06.2012 - 08.2019
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Assisted physicians with examinations and patient scans during diagnostic processes.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Worked with healthcare teams to assess patients, manage wounds and monitor healing.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.

Team Leader

Walgreens
South Boston , VA
04.2011 - 06.2012
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Delegated daily tasks to team members to optimize group productivity.
  • Completed various reports and analyzed each report to decide where improvements could be made.

Owner

Halifax General Store
Halifax, VA
04.2006 - 06.2011
  • Directed hiring and training of new department managers to drive organizational improvements.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Developed and implemented successful sales strategies leading to team exceeding monthly sales goals.

Medical Assistant

Halifax Gatroenterology
South Boston , VA
04.2004 - 05.2006
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Batch-scanned and indexed patient charts to improve data availability while maintaining security.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.

Telemetry Tech

Halifax Regional Hospital
South Boston , VA
06.2002 - 04.2004
  • Operated and maintained telemetry equipment with focus on safety and proper functionality.
  • Attached electrodes to monitor cardiac activity on each patient.
  • Supported department document improvement and assisted with implementation.
  • Analyzed cardiac rhythms and reported results to nursing staff or physicians.

Education

High School Diploma -

HCHS
South Boston VA
06.2002

LPN -

SVCC
South Boston VA
07.2012

Registered Nurse -

SVCC
South Boston VA
06.2016

Skills

  • Recruiting and hiring
  • Multidisciplinary team collaboration
  • Profitability strategies
  • Facility oversight
  • Healthcare delivery

Timeline

Travel Director of Nursing

Medical Solutions Supplier
10.2021 - Current

Director of Nursing

Person Memorial Hospital
07.2019 - 10.2021

Hospice Registered Nurse Case Manager

Sentara Home Health ad Hospice
07.2016 - 08.2019

LPN

Chase City Health & Rehab Center
06.2012 - 08.2019

Team Leader

Walgreens
04.2011 - 06.2012

Owner

Halifax General Store
04.2006 - 06.2011

Medical Assistant

Halifax Gatroenterology
04.2004 - 05.2006

Telemetry Tech

Halifax Regional Hospital
06.2002 - 04.2004

High School Diploma -

HCHS

LPN -

SVCC

Registered Nurse -

SVCC

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