Mary Roberts
Woodburn
Summary
People focused and dedicated Nurse Manager with a talent for leading by example and inspiring peak performance. 11 years of nursing experience with repeated success in providing unprecedented customer service, leading initiatives, and exceeding performance objectives. Strong communication skills to effectively deliver business results and drive improved outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
RN Manager II, Managed Solutions
Liberty Mutual
10.2021 - Current
- Inclusive leader that models how to put values into practice, while creating clarity to help deliver results through others.
- Built a strong team environment to support high performance culture.
- Skilled at providing real-time constructive feedback to team members, including the handling of difficult conversations and challenging messages- Several "Successful Stay Conversations"
- Presented and participated in Effective Communication project to support quality standards.
- Applied leadership skills with various communication techniques, helping to solidify team relationships, drive engagement, and foster improvement
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Committee Co-Lead for WE Community & Commerce
Senior Telephonic Nurse Case Manager
Liberty Mutual
09.2021 - 10.2021
- Utilized evidence-based guidelines to achieve optimal recovery through cost-effective care.
- Effectively managed high caseloads while maintaining great outcomes for numerous customers.
- Covered for Team manager while out of the office
- Ran/lead Team huddles
- Experience handling claims at all levels of severity (MMU,CST,CPX) across multiple customers to include ADPTS and Construction and Energy.
- Assisted in new hire onboarding/mentoring program
- Facilitated timely referrals to appropriate specialists, expediting necessary treatments and improving overall health outcomes.
- Collaborated with interdisciplinary teams to optimize patient-centered interventions and ensure continuity of care.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseloads efficiently while prioritizing urgent cases requiring immediate intervention.
Telephonic Nurse Case Manager
Liberty Mutual
04.2019 - 09.2021
- Applied evidence- based medicine in fast paced environment to ensure injured workers received appropriate care at the right time to allow for best clinical outcomes.
- Experience with large customers to include ADPTS and Construction and Energy.
- Mentored peers, provided new hire training and assisted with leading team in managers absence
- Streamlined communication between healthcare providers, ensuring seamless coordination of care for optimal patient outcomes.
- Cultivated interpersonal skills by building positive relationships with others.
- Conducted thorough follow-up calls to assess the effectiveness of treatment plans, making adjustments as needed for optimal results.
- Assessed risk factors of injured workers and utilized appropriate resources for file movement and injured worker progression.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of nurse case management.
- Provided empathetic emotional support for patients/injured workers facing challenging health concerns, fostering trust and open communication.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
West Side RN Clinical Manager
Signature Home
09.2017 - 04.2019
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Championed quality improvement initiatives within the unit by identifying areas for improvement and implementing evidence-based strategies.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Led a team of multiple disciplines to include RN, PT, OT, MSW, ST and HHA to coordinate the provision of quality home health services to patients from admission to discharge
- Assisted Director in day-to-day operations, Coordinated new employee/onboarding orientation, as well as in-service education for staff
- Monitored and managed workflow for scheduling, intake, and field clinician teams
- Managed migration of EMR systems.
Home Health RN Case Manager
Signature Home Health
03.2014 - 09.2017
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Served as an expert resource for families by providing guidance on disease management techniques, self-care strategies, and available community resources.
- Streamlined communication with physicians, ensuring accurate documentation and prompt updates on patient conditions.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Empowered patients and their families to take an active role in care decisions, fostering a sense of self-efficacy and improving long-term health outcomes.
- Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
- Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
- Mentored new RNs entering the field of home health case management fostering a supportive learning environment for professional growth.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Prevented complications from chronic illnesses like diabetes or heart failure through targeted patient education initiatives tailored to individual needs.
- Provided hands on patient care within patient home, coordinated/collaborated with multiple disciplines to assist in developing a plan of care for patients based on their needs
- Performed initial nursing evaluations, resumptions of care and discharge planning.
- Evaluated need for additional resources, when appropriate, facilitated transfer to palliative or hospice philosophy.
RN Floor Nurse
Willamette Valley Medical Center
08.2013 - 03.2014
- Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on medical/surgical floor.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Delegated staff nurse duties and supervised nursing care provided by LPNs and CNAs
- Analyzed critical data and evaluated patients while providing compassionate, competent care
- Administered medications and performed patient assessments for a variety of disease processes. Instructed patients and family members on proper discharge care
- Implemented medication and IV administration, catheter insertion, and airway management.
- Worked effectively in fast-paced environments.
Internet Tech Support
Canby Telephone
05.1998 - 03.2002
Automated Logistical Specialist 92A
United States Army
05.1995 - 05.1998
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ11.2017
Associate of Science - Nursing
Chemeketa Community College
Salem, OR06.2013
Skills
- Teamwork and Collaboration
- Disability Management
- Quality Improvement
- Emotional intelligence
- Diversity & Inclusion
- Leadership
- Critical Thinking
- Compassion and Empathy
- Microsoft Office
- High level of autonomy
- Teamwork and Collaboration
Certification
- Certified Case Manager
- RN licensure- AZ, CA, OR, & WA
Timeline
RN Manager II, Managed Solutions
Liberty Mutual
10.2021 - Current
Senior Telephonic Nurse Case Manager
Liberty Mutual
09.2021 - 10.2021
Telephonic Nurse Case Manager
Liberty Mutual
04.2019 - 09.2021
West Side RN Clinical Manager
Signature Home
09.2017 - 04.2019
Home Health RN Case Manager
Signature Home Health
03.2014 - 09.2017
RN Floor Nurse
Willamette Valley Medical Center
08.2013 - 03.2014
Internet Tech Support
Canby Telephone
05.1998 - 03.2002
Automated Logistical Specialist 92A
United States Army
05.1995 - 05.1998
Bachelor of Science - Nursing
Grand Canyon University
Associate of Science - Nursing
Chemeketa Community College