Mary Roberts
Longmont,Colorado
Summary
I am a dedicated sales and technology specialist. Please allow me to introduce myself my name is Mary Roberts. I am interested in obtaining a position with your company. I have sixteen years in operations continuous improvement sales customer service involving technology. My experience and education provides me with a variety of useful analytical sales and customer service tools. I am particularly effective in new product technology and sales. I have successfully managed new product training planning positioning and training. I have been recognized by my employers for top sales and excellence in performance awards on a regular basis. My superior problem solving involving technology sales and technical support guarantees that I bring a good work ethic and solid performance that will yield results. Thank you for your time and considering my credentials.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Inside Sales Team
Tru Green
Wheat Ridge , Colorado
03.2017 - 01.2019
- Sold products to inbound and outbound customers
- Created daily, weekly, monthly reports that tracked key metrics such as revenue generated, number of calls made.
- Monitored sales activities and provided feedback to improve results.
- Resolved escalated customer complaints in a professional manner.
- Conducted weekly one-on-one meetings with staff to review goals, objectives, and progress towards targets.
- Trained and coached new sales personnel on best practices, customer service, and account management.
In-Store Vendor Representative
Market Star
Ogden , Utah
07.2013 - 01.2016
- Represented vendors for major retailers
- Led demonstrations of new products and features at Best Buy Bed Bath & Beyond Target locations.
- Attended meetings with senior management team regularly to discuss ongoing vendor relations issues.
- Created reports detailing vendor performance metrics, such as on-time deliveries, invoice accuracy.
- Conducted regular price comparisons between suppliers to identify cost savings opportunities.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Contractor
CCI for IBM
Boulder , Colorado
02.2012 - 05.2014
- Assisted on four help desks with major companies and organizations
- Applied changes requested by designers, owners or inspectors to optimize work.
- Reviewed engineering documentation to determine quality management policies, procedures and objectives.
- Provided guidance and training to new team members as needed in order to meet performance goals.
- Kept clients informed about progress status updates throughout the entire process.
- Identified potential issues or risks that could impact the successful completion of projects.
- Provided technical support by troubleshooting website issues in a timely manner.
Information Technology Specialist
CCI for IBM: Best Buy
02.2012 - 05.2014
- Help desk support for banking and retail
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Worked to resolve technical issues for global users using Turbo Tax Software to end users and transferred calls to keep departments for advanced tax resolutions and preperation.
- Built and maintained successful relationships with service providers, vendors, dealers and consumers.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided technical support to users with hardware and software issues.
- Handled customer service issues by providing guidance or escalating for advanced support.
Help Desk Technician
CCI for Apple: IOS 7
02.2012 - 05.2014
- Assisted Apple customers with device setup and support
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Devised incisive workarounds and resolutions for IT-related problems.
- Supported customers with online billing, access and account issues.
- Configured security settings or access permissions for groups and individual users.
- Responded promptly to customer inquiries via phone or email.
- Maintained an inventory of parts for emergency repairs.
- Supported remote desktop connections for users requiring assistance offsite.
Inbound and Outbound Call Center Support
CCI for Turbo Tax
02.2012 - 05.2014
- Provided support for Turbo Tax customers
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns, and overcame objections.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
- Ensured customer satisfaction by providing accurate information and resolving customer issues.
- Identified customer needs, clarified information, researched every issue and provided solutions.
Sales Field Representative
Open Range Communications
07.2011 - 10.2011
- Marketed and sold broadband internet and telephone services
- Scheduled appointments through data system analysis, phone calling, cold calling and referrals, averaging 15-20appointments per week.
- Maintained accurate records of all customer interactions.
- Assisted in developing and implementing marketing strategies for new products or services.
- Networked at industry events and conferences to generate leads and promote offerings.
- Provided on-site technical assistance to help troubleshoot and repair install modems and educate customer on new to the market WIFI equipment systems and safety.
- Prepared detailed reports summarizing activities performed during each assignment period.
- Analyzed customer feedback, market trends, and competitive intelligence to identify opportunities for improvement.
- Ensured compliance with all applicable laws, regulations, policies, procedures and standards.
Sales Consultant
IAC Corporation Service Magic Inc
Golden , Colorado
07.2007 - 02.2009
- Sold websites to contractors in the US and Canada
- Worked with fellow sales team members to achieve group targets.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Handled credit and debit card payment processing to complete purchasing experience.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Health Insurance Agent-Broker
Brokers Assistance
Westminster , Colorado
09.2006 - 07.2007
- Sold insurance plans to small businesses and employees
- Analyzed clients' needs and financial situations to customize insurance policies for individual necessity.
- Calculated premiums and established payment methods.
- Attended company-sponsored gatherings to speak to community groups on insurance coverage options.
- Conducted fact-finding assessments to create sales presentations for client engagement.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
- Prepared reports summarizing customer activity, financials, and other relevant data.
- Maintained detailed records of all client interactions and updated customer information as necessary.
Communications Sales and Customer Service Representative
Verizon Wireless
Denver , Colorado
11.2004 - 02.2005
- Provided sales and customer service for Verizon wireless
- Built relationships, earning client trust through listening to drive sales.
- Conducted outreach calls, promoting brand and encouraging purchases.
- Utilized broad knowledge to recommend solutions to potential customers.
- Maintained customer interaction and activity records in CRM system.
- Processed customer orders and collected payment information.
- Participated in training sessions designed to improve overall job performance.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Performed cashier duties such as ringing up sales accurately and efficiently while providing exceptional customer service.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Consistently met daily performance goals set by management team members.
- Processed payments using point of sale system software.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Tracked inventory levels and ordered supplies as needed.
- Maintained cleanliness of store area including windows, floors, counters.
- Assessed company operations for compliance with safety standards.
Account Executive Home Loan Specialist
Aames Home Loan
Denver , Colorado
08.2002 - 03.2003
- Revised home loans and provided debt consolidation services
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Performed product demos at conferences, meetings, seminars, or other venues as necessary.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Maintained accurate records of all sales activities using CRM software systems.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Trading Teams and Operations Specialist
Charles Schwab and Company Inc.
Englewood , Colorado
01.1999 - 10.2002
- Provided trading and customer service support
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Evaluated potential risks associated with proposed changes or modifications before implementation.
- Conducted regular reviews of operational procedures to ensure compliance with company standards.
- Oversaw quality assurance efforts to maintain product standards.
- Evaluated operational performance using key performance indicators (KPIs).
- Ensured regulatory compliance across all business functions.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- uilt strong relationships with clients for long-term success.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Satellite Communications Sales & Training Specialist
TCI, Netlink, C-Band Satellite, Primestar and Directv
Englewood , Colorado
01.1994 - 01.2000
- Sales and customer service for satellite communications
- Identified and communicated to management regarding areas needing additional training.
- Evaluated and communicated trainee participation and performance in reports to management.
- Implemented variety of skills to equip and enable employees to bring their best to work every day.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Reviewed existing courses for continuous improvement opportunities.
Prologue Doctors and Dentist
Boulder , Colorado
01.1991 - 01.1993
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Identified key decision makers within target organizations and developed relationships with them.
- Analyzed market trends, competitor strategies, industry developments. to formulate competitive selling strategies.
- Matched Doctors Dentist and full service insurance benefits to fit consumers and Doctor Dentists Relations.
Inside Sales Representative
Angi
- Responsible for setting up contractors nationwide
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Collaborated with team members to determine strategic sales approaches.
- Maintained detailed account records and contact logs to facilitate sales process.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Maintained detailed records of customer interactions, orders and account status updates.
- Cross-sold additional products or services based on customer needs.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Established relationships with key decision makers at target companies.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Generated leads through cold calling potential clients.
- Listened to customer needs to identify and recommend best products and services.
- Utilized CRM systems to manage client information efficiently.
- Executed sales strategies to achieve monthly targets consistently.
Education
Undergraduate - Communications and Finance
University of Colorado
Some College (No Degree) - Communications Economics
Regis University
Denver, COUnknown - Software Development
ITT Technical Institute
Denver, COSkills
- Solid Skills-Outstanding Proven Versatility Sales & Information Technology
- Technical Support Specialists Product Support
- Service Professional
- Inbound and Outbound Sales Professional
- Strong Work Ethic
- Excellent Presentations Skills
- Product Positioning and Marketing
- Information Technology
- Customer Relationship Building
- Pipeline Management
- Sales Coaching
- Client Support
- Competitor research
- Account Acquisition
- Sales Tracking
- Customer Service Management
- Exceptional Negotiation skills
- Multiline phone systems
- Sales Team Leadership
- Product branding
Home Contact
1-720-614-8213
Training
- Active Licensing Health, Life, Accident, Property and Casualty Agent. Colorado State License’s Active. Colorado Insurance and Securities School
- Series 6 &7 Trained
- Seminars held by Colorado’s Women’s Forums & Workshops New Horizon Computer Labs and Trainings Computer Proficient and Certified.
Accomplishments
- Consultant of the Month January 1998 Primestar by TCI., Nominee for employee of the year 1999 Primstar by TCI.
- Deans list ITT
Certification
- Health Life Accident Property Casualty License -
Timeline
Inside Sales Team
Tru Green
03.2017 - 01.2019
In-Store Vendor Representative
Market Star
07.2013 - 01.2016
Contractor
CCI for IBM
02.2012 - 05.2014
Information Technology Specialist
CCI for IBM: Best Buy
02.2012 - 05.2014
Help Desk Technician
CCI for Apple: IOS 7
02.2012 - 05.2014
Inbound and Outbound Call Center Support
CCI for Turbo Tax
02.2012 - 05.2014
Sales Field Representative
Open Range Communications
07.2011 - 10.2011
Sales Consultant
IAC Corporation Service Magic Inc
07.2007 - 02.2009
Health Insurance Agent-Broker
Brokers Assistance
09.2006 - 07.2007
Communications Sales and Customer Service Representative
Verizon Wireless
11.2004 - 02.2005
Account Executive Home Loan Specialist
Aames Home Loan
08.2002 - 03.2003
Trading Teams and Operations Specialist
Charles Schwab and Company Inc.
01.1999 - 10.2002
Satellite Communications Sales & Training Specialist
TCI, Netlink, C-Band Satellite, Primestar and Directv
01.1994 - 01.2000
Prologue Doctors and Dentist
01.1991 - 01.1993
Inside Sales Representative
Angi
Undergraduate - Communications and Finance
University of Colorado
Some College (No Degree) - Communications Economics
Regis University
Unknown - Software Development
ITT Technical Institute
- Health Life Accident Property Casualty License -
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