Mary Robinson
Customer Service Representative
Waverly,GA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and problem resolution, honed at companies like Radial. Skilled in active listening and data entry, I have a proven track record of enhancing customer satisfaction and loyalty. Expert in relationship building, I've effectively increased repeat business through empathetic engagement and efficient issue resolution.
Overview
37
37
years of professional experience
Work History
Customer Care Representative
Radial
08.2017 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative
E-Bay
09.2015 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Mail Clerk/Sorter/Processor
GSI Commerce Solutions Inc.
06.2009 - 10.2013
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
Assistant General Manager
Flying J Travel Center
08.2004 - 03.2009
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Receptionist Administrator
DFCS
06.1988 - 12.1994
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Facilitated communication between departments, improving overall organizational efficiency.
Education
Bachelor Of Science Counseling - Course Work in Pastorale, Clinical And Family Coun
Refreshing Faith Bible College
Woodbine, GASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Microsoft outlook
- Scheduling
- Appointment scheduling
- Product knowledge
- Order processing
Timeline
Customer Care Representative
Radial
08.2017 - 12.2024
Customer Service Representative
E-Bay
09.2015 - 11.2016
Mail Clerk/Sorter/Processor
GSI Commerce Solutions Inc.
06.2009 - 10.2013
Assistant General Manager
Flying J Travel Center
08.2004 - 03.2009
Receptionist Administrator
DFCS
06.1988 - 12.1994
Bachelor Of Science Counseling - Course Work in Pastorale, Clinical And Family Coun
Refreshing Faith Bible College
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