Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Mary Robinson

Columbus,OH

Summary

Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.

Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Eligibility Specialist

Automated Health Services
03.2025 - Current
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Process Applications through email & phone
  • Process documents to the client's account received through email
  • Assist with answering calls & helping client's with their accounts
  • meet daily task goals

Customer Relations Representative

Maxsip Solutions
09.2023 - 04.2024
  • Delivered comprehensive explanations of product features and benefits, contributing to enhanced customer understanding and engagement.
  • Promoted special offers through targeted email campaigns, direct mailings, and flyers, increasing customer awareness and participation.
  • Exceeded company productivity standards consistently by efficiently managing customer communications and traveling monthly to multiple facilities to provide in-person support and presentations.

Customer Service Representative

Aston Carter/Ohio Housing Finance Agency
01.2021 - 08.2023
  • Addressed customer inquiries by providing accurate information about products and services through various communication channels, including calls, chats, and emails.
  • Assisted homeowners facing COVID-related hardships by efficiently processing home loan applications and facilitating funding for approved cases.
  • Cultivated strong relationships with clients through personalized assistance and support, ensuring a positive customer experience.

Customer Service Representative

TruGreen Lawn Care
05.2015 - 12.2020
  • Responded to customer inquiries and provided accurate information on products and services.
  • Resolved customer complaints promptly, ensuring a high level of customer satisfaction.
  • Managed inbound calls, chats, and emails to effectively facilitate customer service interactions.
  • Assisted customers with payment processing and establishing payment plans to maintain account currency.

Property Manager

Public Storage
09.2012 - 04.2015
  • Conducted property inspections to ensure compliance with safety regulations and tenant requirements, while implementing effective leasing strategies to maximize occupancy rates.
  • Monitored market trends to maintain competitive pricing structures, facilitated unit showings, and supported walk-in sales and cash payment processes.

Education

Certificate - Medical Billing & Coding

Franklinton Career & Technology
Columbus, OH
05.2007

High School Diploma - General Education

Independence High School
Columbus, OH
05.2004

Skills

  • Problem-solving expertise
  • Customer service excellence
  • Efficient data input
  • Client support
  • Document processing
  • Effective communication
  • Attention to detail
  • Time management
  • Active listening
  • Adaptability
  • Critical thinking
  • Decision making skills

Certification

Medical Billing & Coding Certificate May 2007

Languages

English
Full Professional

Timeline

Eligibility Specialist

Automated Health Services
03.2025 - Current

Customer Relations Representative

Maxsip Solutions
09.2023 - 04.2024

Customer Service Representative

Aston Carter/Ohio Housing Finance Agency
01.2021 - 08.2023

Customer Service Representative

TruGreen Lawn Care
05.2015 - 12.2020

Property Manager

Public Storage
09.2012 - 04.2015

High School Diploma - General Education

Independence High School

Certificate - Medical Billing & Coding

Franklinton Career & Technology