MARY ROCA
McKinney,TX
Summary
Highly motivated customer service representative with 5+ years of experience providing excellent customer service and support. Create high-quality professional relationship with callers. Highly organized Front Desk Receptionist with exemplary multitasking, time management, Responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Advocate Support Specialist
Hope's Door New Beginning Center
04.2023 - Current
- Working with victims/survivors of domestic violence
- Appointment scheduling, data entry, supporting and assisting clients, providing hotline/crisis advocacy, including: listening and assessing the needs of caller.
- Assessed needs of each client and recommended appropriate services and resources.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Fulfilment
Target
09.2021 - 03.2022
- Checking and receiving orders online, scanning products, inventory.
Fulfilment
Walmart
11.2018 - 04.2020
- Checking and receiving orders online, scanning products, inventory
- Customer service: Answer questions, provide up-to-date information, and address concerns
- Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues.
Education
Plano East Senior High School
Mishilo Academy Inc.
Skills
- Communication
- Problem Solving
- Customer Service
- Attention to Detail
- Organization
- Time Management
- Typing and note-taking
- Multitasking
- Empathy
- Stress Management
- Dedication
- Customer Relationship Management
Timeline
Advocate Support Specialist
Hope's Door New Beginning Center
04.2023 - Current
Fulfilment
Target
09.2021 - 03.2022
Fulfilment
Walmart
11.2018 - 04.2020
Plano East Senior High School
Mishilo Academy Inc.
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