Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Mary Roca

McKinney,TX

Summary

Highly motivated customer service representative with 7+ years of

experience providing excellent customer service and support. Create high-

quality professional relationship with callers. Highly organized Front

Desk Receptionist with exemplary multitasking, time management,

Responsible professional willing to go extra mile to assist others with solving problems.

Work History

Customer Service Representative

Walmart
  • Greeted customers and provided outstanding customer service.
  • Resolved issues and maintained customer service standards.
  • Answered customers' questions and providing exceptional customer service.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Guest Advocate

Target
  • Created welcoming and comfortable environment for guests.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Provided excellent customer service and answered questions related to project timelines and costs.
  • Resolved issues and maintained customer service standards.

Advocate Support Specialist

Hope’s Door New Beginning
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Assessed needs of each client and recommended appropriate services and resources.

Operations Assistant

Hope’s Door New Beginning
  • Assisted operations manager with planning of routine operations and special projects.
  • Managed day-to-day department operations with effective workflow coordination.
  • Provided administrative support with accurate document preparation and data entry.
  • Collaborated with other departments to foster smooth operation of daily processes.

Education

Plano East Senior High School
Plano, TX
06.2017

Skills

  • Telephone management
  • Time management
  • Payment processing
  • Multitasking and organization
  • Guest services
  • Vendor engagement
  • Client advocacy
  • Language translation
  • Bilingual communication
  • Flexibility and adaptability
  • Data entry
  • Customer support
  • Problem-solving
  • Verbal and written communication

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Walmart

Guest Advocate

Target

Advocate Support Specialist

Hope’s Door New Beginning

Operations Assistant

Hope’s Door New Beginning

Plano East Senior High School

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Mary Roca