Mary Roche
719 Bender Road Phoenixville,PA
Summary
Highly motivated professional with strong interpersonal skills. Seeking a sales or customer service position in which I can utilize my advanced communication expertise. I thrive in a challenging environment, handling high-pressure situations with ease and grace.
Overview
2
2
years of professional experience
Work History
Sales Associate
Athleta- Gap
11.2022 - 05.2023
- Greeted customers to determine needs. Located products in the store, online and other stores
- Worked with customers in Fit to ensure proper sizing and merchandise selection, while offering current promotions and store services, such as free alterations
- Organized racks and shelves to maintain store visual. Stocked and restocked items
- Managed returns and exchanges in accordance with store policy
- Engaged with customers to build rapport and loyalty. Promoted rewards program and credit card
- Managed alterations
- Brought in business by soliciting and organizing fitness classes held in store. Stayed after hours to promote products and ring up sales following classes
Sales Associate
White House Black Market
08.2021 - 11.2022
- Enthusiastically greeted customers according to the company's aggressive sales model
- Worked with customers in Fit, suggesting accessories, shoes, jackets, jewelry and other items to add to their purchase and increase sales
- Organized racks and shelves to maintain store visual appeal
- Helped customers locate products, handled BOPIS
- Managed returns and exchanges in accordance with store policy
- Maintained calm demeanor in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Managed efficient cash register operations. Assisted with store opening and closing, including counting money and preparing deposits
Education
Communications
Duquesne University; Clarion University of PA
Pittsburgh, PA And Clarion, PATimeline
Sales Associate
Athleta- Gap
11.2022 - 05.2023
Sales Associate
White House Black Market
08.2021 - 11.2022
Communications
Duquesne University; Clarion University of PA
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