Mary Rodriguez
San Antonio,TX
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Ripley's Believe it or Not
San Antonio, TX
05.2021 - Current
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Maintained accurate records for tracking theprogress and performance of team members.
- Provided training and guidance to team members on operational procedures and best practices.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Recruited, hired, and trained crew members on customer relations and customer service.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Identified training needs, and planned and delivered training programs for employees.
- Trained staff and supervisor teams.
Education
High School Diploma -
John F Kennedy High School
San Antonio, TX06-2020
Skills
- Recruitment and hiring
- Staff Evaluation
- Incidents management
- Performance reporting
- Inventory Management
- Management
- Conflict Mediation
- Employee Motivation
- Sales background
- Business and Operations Management
- Training
- Siriusware
Languages
Spanish
Professional
Certification
- Kulture City Certified
Affiliations
I spend time with my son and keep a wide range of interests from reading to attempting to learn new skills and languages.
Timeline
Supervisor of Operations
Ripley's Believe it or Not
05.2021 - Current
High School Diploma -
John F Kennedy High School