Mary Roldan
Central Islip,United States
Summary
Friendly customer service with several years of dedicated to customer service experience. Dedicated to exceeding goals through effective communication skills and abilities. Quick learner .
Overview
8
8
years of professional experience
Work History
Teller/ Universal Banker
Jovia Financial Credit Union
08.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Handled various accounting transactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
CSR
Feldman, Kramer & Monaco Law Firm
02.2021 - Current
- Provided primary customer service support to internal and external member's.
- Offered advice and assistance to members, paying attention to special needs or wants.
- Opened intakes/file to direct members to correct attorney for their legal matter.
- Responded to member requests , services and company information
Assistant Administrator
Rio Grande Foods
03.2018 - 01.2021
- Handled basic office duties by answering and routing phone calls, responding to emails and maintaining employee, financial and client records.
- Tracked expenses, processed invoices and completed other related accounting tasks.
- Credit Elaboration.
- Collection Management.
- Support to Vendors with clients balance and credits.
- Sending account statements to clients.
- Incoming payments from vendors.
- Audit vendor monthly.
- Assisting in department of Invoicing.
- Receiving driver's.
- Developed ideas to improve work efficiently.
Front Line Manager
Golden Mango Supermarket
12.2016 - 03.2018
- Trained team members in successful strategies to meet operational and sales targets.
- Hired staff members who brought talent, enthusiasm and experience to skilled team of customer service.
- Handled Scheduling for [number] of employees per week to secure proper coverage for all shifts.
- Helped in register and payment processing duties, and provide customers with receipts and proper bills and change.
- Reviewed employer's performance and determined areas in need of improvement.
- Helped in office with handing out payroll for employee's ,handing out payments to vendors, and balancing out tills for cashiers.
- Handled customer's issues efficiently including store's policy.
- Help customers with their needs and request.
- Assist pricing team, making sure that merchandise had it's label, price and that it scanned in P.O.S.
Education
No Degree - Accounting
Suffolk County Community College
Brentwood, NYHigh School Diploma -
Central Islip Senior High School
Central Islip, NY06.2012
Skills
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Accurate money handling
- Order and Refund Processing
- Multitasking and Prioritization
- Understanding Customer Needs
- Computer Proficiency
- Team player
Languages
English
Spanish
Education
true
Timeline
Teller/ Universal Banker
Jovia Financial Credit Union
08.2022 - Current
CSR
Feldman, Kramer & Monaco Law Firm
02.2021 - Current
Assistant Administrator
Rio Grande Foods
03.2018 - 01.2021
Front Line Manager
Golden Mango Supermarket
12.2016 - 03.2018
No Degree - Accounting
Suffolk County Community College
High School Diploma -
Central Islip Senior High School
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