Mary Rombach

Transferred from Concord 280 due to staffing changes, Promoted to Operations Coordinator in 2017 when Concord opened

FedEx Operations Coordinator's primary duties revolve around ensuring the smooth and efficient operation of the FedEx network, from dispatching vehicles to monitoring performance and addressing customer service issues. They are responsible for tracking shipments, identifying and resolving delays, and ensuring compliance with safety and regulatory standards. Additionally, they may manage records related to vehicle maintenance and driver compliance.

Key responsibilities and tasks of a FedEx Operations Coordinator typically include:

Dispatching and Route Management:

Assisting in the efficient allocation of transportation equipment, ensuring optimal routes and delivery schedules.

Tracking and Monitoring Shipments:

Continuously monitoring the status of packages and shipments to identify and address potential delays or issues.

Problem Solving and Resolution:

Proactively addressing customer service issues and resolving any operational problems that may arise.

Compliance and Documentation:

Ensuring adherence to safety regulations and maintaining accurate records related to vehicle maintenance, driver compliance, and other operational aspects.

Communication and Coordination:

Collaborating with various teams within the company to ensure smooth coordination and efficient processing of shipments.

Administrative Tasks:

Handling various administrative and clerical duties to support the overall operation, including data entry, record keeping, and documentation.

• Supported PD managers Mark Sholar, Earnest Yon, Mike Deason
• Processed driver files for contractors & temps for station peak season
• Coordinated daily office operations to enhance productivity and maintain workflow efficiency.
• Managed scheduling and logistics for internal meetings, ensuring timely communication among team members.
• Implemented process improvements that streamlined administrative tasks and reduced delays in service delivery.
• Trained new staff on office procedures, fostering a collaborative environment and enhancing team performance.

• Started out as Pt Qa clerk Promoted to FT QA clerk after yr, worked both AM/PM shifts worked AM/PM check in
• Developed operational strategies to optimize team performance and resource allocation.
• Delivered training programs for staff, fostering skill development and knowledge sharing.
• Managed daily operations, ensuring adherence to company policies and quality standards.