Mary-Rose Ammons
Boca Raton,United States
Summary
Motivated and dedicated customer service worker with a passion for delivering exceptional service to a diverse clientele. Seeking a challenging position to utilize strong customer service skills and make a valuable contribution to organizational success.
Overview
5
5
years of professional experience
Work History
Dairy Clerk / Grocery Clerk
Sprouts Farmers Market
06.2023 - Current
- Handled large departments by maintaining section cleanliness, product rotation and displays.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Reported product ordering and shipping discrepancies to department manager.
- Answered questions from customers and discussed new products placed in display cases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Customer Service Worker
5-Spice Asian Street Market
07.2019 - Current
- Demonstrated ability to deliver outstanding customer service, ensuring customer satisfaction and resolving issues effectively
- Skilled in handling customer inquiries, complaints, and requests in a professional and timely manner
- Excellent verbal and written communication skills, enabling clear and concise interactions with customers and colleagues
- Proficient in active listening to understand customer needs and provide appropriate solutions
- Strong problem-solving skills with the ability to identify issues, analyze situations, and develop practical solutions
- Proven track record of resolving customer complaints and conflicts to maintain positive relationships
- Efficiently managed tasks and responsibilities in a fast-paced environment
- Proficient in prioritizing tasks, meeting deadlines, and maintaining a high level of productivity
- Collaborative team player with the ability to work effectively in diverse groups
- Proven experience in cooperating with colleagues to achieve shared goals and objectives
- Interacted with customers in person and over the phone to provide exceptional service and address inquiries, concerns, and complaints
- Effectively handled cash transactions, including processing payments and providing accurate change.
Education
Palm Beach Gardens Community High School
05.2022
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West Boca Raton Community High School
05.2021
Skills
- Ability to Work in a Team
- Ability to Multitask
- Customer Service
- Fast Learner
- Ability to Work Under Pressure
- Time Management
- Flexibility and Adaptability
- Product ordering
- Proper product rotation
References
- Linh Lee, 5-Spice Asian Street Market, 561-212-3288
- Sam Hua, 5-Spice Asian Street Market, 561-789-1681
- Caitlin Miller, 5-Spice Asian Street Market, 954-380-2148
Details
Boca Raton, United States, 561-900-4607, maryroseammons@gmail.com, 12/10/02
Timeline
Dairy Clerk / Grocery Clerk
Sprouts Farmers Market
06.2023 - Current
Customer Service Worker
5-Spice Asian Street Market
07.2019 - Current
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West Boca Raton Community High School
Palm Beach Gardens Community High School
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