Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Mary Rouch

Fort Wayne

Summary

Highly efficient worker, well established in fast-paced and challenging environments. Great with customer service and building a familiarity with the customers. Good at cash handling and always excelled in math. Eager to learn new skills. Great at time management. Works with others well and uses teamwork to get things done efficiently. Good with communication and giving customers a positive experience. Always eager to do my best at whatever tasks are thrown my way. Someone who you can always rely on so things get done correctly. Well established in the food service industry.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member and Manager in Training

Dairy Queen Grill & Chill
01.2025 - Current
  • Handled money everyday
  • Knew and worked every position confidently including taking orders, working drive-thru, checking out customers/handling cash, making the ice cream, and being in the kitchen.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Did my best to get all of my tasks and stocking done; making sure that night shift was completely set up for the night.
  • Pro cleaner after working around ice cream for so long.
  • Great at time-management and working with others to make sure we are coordinated and doing our best to get things done in a timely manner.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.

Crew Member and Cashier

Chipotle
10.2023 - 01.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Mainly worked cashier but sometimes worked the line
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Crew Member and Manager in Training Briefly

Dairy Queen Grill & Chill
09.2021 - 09.2023
  • Handled cash daily
  • Counted drawers in the morning and counted them at the end of my shifts as well. I sometimes counted the deposit in the morning.
  • Ran shifts on my own.
  • Knew all positions and could work them confidently .
  • Assisted other team members to achieve goals.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Education

Mishawaka High School
Mishawaka, IN

Skills

  • Customer service
  • Teamwork and collaboration
  • Cash handling
  • Good communication with the customers and with fellow employees
  • Multitasking and organization
  • Time management
  • Cleaning skills
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Food preparation
  • Influencing skills

Accomplishments

I was chosen as employee of the month, one of the few months they kept up with it.

In high school I took culinary class 3 out of 4 years, and my junior year we all studied the whole semester for the servsafe exam and I was one of the 11 people out of 4 classes to pass and receive my servsafe certification.

I received two $1 raises at my first dairy queen job, due to good work ethic and efficiency.

Certification

Servsafe Food Protection Manager Certification

Interests

  • Video Gaming
  • Reading
  • Anime/Manga
  • Crafting and DIY projects
  • Beading jewelry
  • Resin crafts
  • CATS and other animals but mainly cats

Timeline

Crew Member and Manager in Training

Dairy Queen Grill & Chill
01.2025 - Current

Crew Member and Cashier

Chipotle
10.2023 - 01.2025

Crew Member and Manager in Training Briefly

Dairy Queen Grill & Chill
09.2021 - 09.2023

Mishawaka High School

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