Mary Rouse
Virginia Beach,VA
Summary
Dynamic Administrative Technician with a proven track record at the Department of Emergency Management, excelling in project management, travel logistics, and comprehensive reports, enhancing operational efficiency. Accomplished leader with effective collaboration skills, team-building capabilities, and leadership in diverse, multifaceted operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Administrative Technician
Department of Emergency Management
Virginia Beach, VA
10.2023 - Current
- Develop CIP project tracking spreadsheets, and report key metrics to the Deputy Director and staff as needed.
- Manage calendar appointments for the deputy director, office administrator, administrators, and other staff to enhance time management.
- Establish and maintain cross-referenced files.
- Prepare requisitions and purchase orders in accordance with financial policies.
- Transcribe minutes of a highly technical and/or confidential nature, and serve as recorder for various meetings, preparing recaps for dissemination to staff.
- Compile data for use in the report and decision-making efforts.
- Provide administrative support to executive-level leadership, including, but not limited to, scheduling meetings and preparing documents.
- Review incoming mail to determine appropriate distribution and disposition.
- Prepare correspondence, interoffice forms, and related documents as needed.
- Support Emergency Management events, outreach activities, and incidents involving both internal and external stakeholders.
Team Leader Manager
Didlake
Virginia Beach, VA
03.2019 - 06.2023
- Supervised recruitment, training, and development of new staff members.
- Fostered a positive work environment that encouraged employee engagement.
- Ensured adherence to company policies and regulations, minimizing compliance risks.
- Monitored daily tasks and assigned duties to streamline team operations.
- Receive and screen inquiries and complaints by telephone and in person, and furnish the requested information, or refer to the proper person for handling.
- Oversaw workflows to ensure efficient daily operations.
- Evaluated employee performance regularly, offering feedback for improvement.
- Facilitated team meetings to discuss business trends and essential updates.
Education
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
Virginia Beach, VA05-2009
Skills
- Project management
- Microsoft Office 365
- Calendar coordination
- Interpersonal skills
- Travel logistics
- Office organization
- Budget and financial management
- Excellent verbal and written communication
Timeline
Administrative Technician
Department of Emergency Management
10.2023 - Current
Team Leader Manager
Didlake
03.2019 - 06.2023
Associate of Applied Science - Medical Assisting
Bryant & Stratton College
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