Summary
Overview
Work History
Education
Skills
Interests
Timeline
1st place champs award 2024
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Mary Ruelle

Broken Bow,NE

Summary

Dynamic Restaurant General Manager with a proven track record at Pizza Pizza, excelling in operations management and customer engagement. Skilled in inventory control and budget management, I enhanced customer satisfaction and boosted revenue through innovative marketing strategies. Passionate about team development, I foster a positive work environment that drives exceptional service.

Overview

6
6
years of professional experience

Work History

Restaurant General Manager

Pizza Pizza
05.2024 - Current
  • Assisted in daily restaurant operations to ensure smooth service flow and customer satisfaction.
  • Learned and applied safety procedures to maintain a secure working environment for staff and patrons.
  • Supported inventory management by tracking supplies and assisting in ordering processes.
  • Participated in staff training on food handling and sanitation protocols to enhance service quality.
  • Adapted quickly to changing priorities during peak hours, ensuring efficient task execution.
  • Collaborated with kitchen staff to maintain menu accuracy and uphold food presentation standards.
  • Engaged with customers to address inquiries, fostering positive dining experiences through effective communication.
  • Assisted management in implementing health and safety regulations to comply with industry standards.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.

Store Manager

SUBWAY®Restaurants
05.2020 - 10.2023
  • Managed daily store operations, ensuring efficient workflow and optimal customer service.
  • Trained and supervised staff to enhance performance and maintain high standards.
  • Implemented inventory control procedures, reducing stock discrepancies and improving accuracy.
  • Developed sales strategies to increase customer engagement and drive revenue growth.
  • Resolved customer complaints effectively, fostering loyalty and positive brand perception.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Store Manager

Erberts and Gerbrts
04.2019 - 05.2020
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

GED -

Fox Valley Technical College
Appleton, WI

Associate of Science - Culinary Arts

Milwaukee Area Technical College
Milwaukee, WI
06-2015

Skills

  • Inventory control
  • Food safety compliance
  • Budget management
  • Pre-shift inspection
  • Staff scheduling
  • Recruitment decision-making
  • Labor management
  • Customer engagement
  • Health code compliance
  • Business management
  • Food preparation
  • Sanitation standards
  • Allergy awareness
  • POS system
  • Service standards
  • Guest experience oversight
  • Team management
  • Staff management
  • Inventory control and record keeping
  • Food service background
  • Supervisory skills
  • Passion for customer satisfaction
  • Point of sale (POS) system operation
  • Labor and food cost control
  • Employee schedule management

Interests

  • Crafting and DIY Projects
  • Baking
  • Cooking
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Cake Decorating
  • Camping
  • Gardening

Timeline

Restaurant General Manager

Pizza Pizza
05.2024 - Current

Store Manager

SUBWAY®Restaurants
05.2020 - 10.2023

Store Manager

Erberts and Gerbrts
04.2019 - 05.2020

GED -

Fox Valley Technical College

Associate of Science - Culinary Arts

Milwaukee Area Technical College

1st place champs award 2024

champ stands for: Hospitality, accuracy, maintenance, product quilty and speed of service

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Mary Ruelle