Mary Rush
Buckeye,AZ
Summary
A dedicated professional with a strong focus on enhancing operational efficiency and reducing costs. Exceptional leadership and problem-solving skills. Primary objective is to streamline operations by leveraging independent decision-making abilities and sound judgment to drive positive outcomes for the company. A collaborative leader committed to fostering an engaged and empowering work culture through effective partnerships with colleagues. Some proven strengths include building and nurturing relationships with various stakeholders in dynamic and fast-paced environments. Thrived in a start-up tech company, well-acquainted with the demands of a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
CybeSaint Security
05.2022 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Created customer support strategies to increase customer retention.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Facilitated successful renewals through diligent relationship management and proactive issue resolution.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
Customer Service Representative
Swift Transportation
12.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Was the main point of contact for the accounts that I was assigned to who use the railways to move product. I worked with these customers from helping get rates, booking their loads and tracking them to their delivery.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Co-Curator
Doculynx/ Arizona Military Museum
03.2020 - 11.2021
- Coordinated and lead group tours in the museum as well as PR opportunities (i.e., photo shoots and filming within the museum) The museum was open during the time I was there working on curation tasks so I was also the main point of contact for guests that come to tour the museum.
- Worked closely with colleagues on interdisciplinary projects that combined art, history, science, or social studies themes into cohesive exhibitions.
- Promoted events and exhibits via social media, email and other communication methods, boosting museum attendance.
- Maintained collection records and performed annual inventory of documents and weapons collection.
- Coordinated public outreach events such as lectures, workshops, and guided tours to foster community engagement with the arts.
- Secured funding through grants, sponsorships, and donations to support museum operations and acquisitions.
- Enhanced visitor experience by curating innovative and engaging exhibits.
Style Team Lead
Target
08.2018 - 03.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Assistant Manager
Tillys
10.2011 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Interdisciplinary Studies -
Arizona State University
Tempe, AZSkills
- Customer Account Management
- Customer Relationship Building
- Customer Retention
- Client Relations
- Customer Advocacy
- Proficient in: SalesForce, ZenDesk, Teams, Slack
- Strategic Planning
- Account Management
- Revenue Growth
- Inter-department collaboration
Timeline
Customer Success Manager
CybeSaint Security
05.2022 - Current
Customer Service Representative
Swift Transportation
12.2021 - 05.2022
Co-Curator
Doculynx/ Arizona Military Museum
03.2020 - 11.2021
Style Team Lead
Target
08.2018 - 03.2020
Assistant Manager
Tillys
10.2011 - 08.2018
Interdisciplinary Studies -
Arizona State University