MARY RUSSELL
Hyattsville,MD
Summary
Competent, dedicated, reliable, with excellent customer service skills and a team player seeking a position with an opportunity for professional challenges in the field as a Customer Service Representative.
Overview
15
15
years of professional experience
1
1
Certification
Work History
AR/PAYMENT POSTING SPECILAIST (Part-time)
Deltas HRM
09.2010 - 01.2024
- Posted payments to patient’s accounts and verified medical insurance
- Researched and resolved denials and rejections within the standard billing cycle timeframe
- Arranged medical charts in numerical order and scheduled appointments
- Reviewed billing edits and provided insurance company with correct information
- Reviewed accounts for possible assignments and made recommendations to the billing supervisor, also prepared information for collections agency
- Reviewed patient’s bills for accuracy and completeness.
- Responsible for checking each invoice for accuracy and maintaining invoicing log.
- Assisted accounts receivable in collecting from severely delinquent accounts.
Truck Driver
USPS
12.2019 - 02.2022
- Drive and operate trucks
- Follow instructions; locate and read location and road maps
- Pre-inspect truck
- Pick up goods and materials, verify loads for accuracy, and deliver them as instructed
- Load and unload cargo
- Responsible for basic vehicle maintenance; comply with all safe work practices, policies, and processes at all times
- Complete and verify paperwork for accuracy
- Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
Special Needs School Bus Driver
W. Daniels Transportation
11.2015 - 09.2017
- Transport students with special needs in accordance with federal guidelines
- Making sure students are in theirs safety vest and are secured to the bus seat
- Making sure all wheelchairs should be secured with fastening devices that are attached to the floor
- Participate in the development of the transportation portion of the IEP
- Go to an annual training programs so I can stay abreast with new rules and regulations
- Makes sure all necessary information is shared with the appropriate person in charge of the students
- Manage fuel consumption and daily log
- Obey all DOT rules and regulations
- Provide excellent customer service.
Manager
Rolling Grace Assisted Living
11.2008 - 07.2016
- Taught independent skills
- Administered medications in addition to maintaining required documentation
- Planned social/recreational activities
- Prepared nutritious meals
- Participated in case reviews
- Plan and implement activities for residents
- Promote socialization and encourage resident’s participation in various programs
- Draft budget for programs and procure necessary therapy materials from best quoted prices
- Plan activities that help in stimulating resident’s bodies and minds
- Arrange for outings as part of a recreational program
- Organize services such as transportation and accommodation for participants, facilities, displays, catering, event security and many more
- Made bi-weekly bank deposits
- Functions in a problem-solving capacity with regards to resident and staff problems
- Responsible for Nursing Home operation with regards to rules and regulations.
Education
High School Diploma - General Studies
Parkway High School (Beta)
Philadelphia, PA06.1986
Skills
- Superb customer service skills
- Possesses a personable and interested disposition towards serving customers
- Proficient in keeping customer files and information classified and confidential
- Tactful and diplomatic in resolving sensitive situations
- Keen sense of attention and detail in completing reports and paperwork
- Highly organized multi-tasker that specializes in managing responsibilities with different degrees of priority
- Reliable employee that learns new procedures quickly and is always available for additional responsibilities
- Able to provide basic office supporting (including typing, filing and answering phones
- Responsible for checking each invoice for accuracy and maintaining invoicing log
- Assisted accounts receivable in collecting from severely delinquent account's
- Always punctual
- Excellent team player
- Top Sales Specialist
- Special Needs Assistant
- Shipping/Receiving Representative
- Teacher Assistance
- Accounts Receivable Representative
Accomplishments
Commercial Driver’s License Class B, P & S Endorsements, Air Brakes with no restrictions and Expires 10/28/2030
HR Fundamentals Certification
Forklift License
Expires June12, 2026
Certification
HR Fundamentals
CDL Class B, PS Endorsements And Air Brakes With No Restrictions
Forklift License Classes 1-7
Timeline
Truck Driver
USPS
12.2019 - 02.2022
Special Needs School Bus Driver
W. Daniels Transportation
11.2015 - 09.2017
AR/PAYMENT POSTING SPECILAIST (Part-time)
Deltas HRM
09.2010 - 01.2024
Manager
Rolling Grace Assisted Living
11.2008 - 07.2016
High School Diploma - General Studies
Parkway High School (Beta)