Mary Ryan
Stafford,CT
Summary
Seasoned professional and effective team leader with proven expertise in account expansion, client relations, staff training, supervision, motivation, and mentoring. Proven talent for exceeding sales quotas and handling problem accounts. Thrive in both independent and collaborative work environments. Quick study; able to easily grasp and put into application new ideas and concepts. Exceptional communication and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nesco Resource/IGT
Remote, CT
11.2020 - 05.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
Seasonal Customer Service
Amazon
Milford
11.2018 - 01.2019
- Fulfilled customer holiday orders within a fast-paced environment.
Substitute Teacher
Webster Public Schools
Webster, MA
08.2014 - 06.2018
- Provided instruction and guidance to students in the absence of a regular teacher on a per diem basis.
- Assisted with classroom management issues when needed.
Leasing Sales Consultant
Home Properties
Marlborough, MA
10.2013 - 07.2014
- Developed and maintained relationships with clients to increase sales revenue.
- Provided excellent customer service and resolved resident issues/concerns.
Field Recruiter
Ed4Mil LLC
Lewisberry, PA
12.2007 - 08.2013
- Achieved sales goals recruiting military personnel for college's online certification programs.
Education
Master of Arts -
Emerson College
Bachelor of Science -
Bridgewater State College
Skills
- Interdepartmental Communication
- Skilled in MS Office; Social Media; Script/Content Writing; Presentation
Passed Safe Exam
- Boston Marathon, Boston, MA, Communications
- Pan Mass Challenge, Wellesley, MA, Logistics Coordinator/Medic
- Sun Multisport Events/Patriot Half Triathlon, Lakeville, MA, Swim Buddy (Awarded Medals)
Certification
- NMLS #2366119 9/2022
- Licensed in CT, CO, MI, TX (RI; NC to follow)
Timeline
Customer Service Representative
Nesco Resource/IGT
11.2020 - 05.2021
Seasonal Customer Service
Amazon
11.2018 - 01.2019
Substitute Teacher
Webster Public Schools
08.2014 - 06.2018
Leasing Sales Consultant
Home Properties
10.2013 - 07.2014
Field Recruiter
Ed4Mil LLC
12.2007 - 08.2013
Master of Arts -
Emerson College
Bachelor of Science -
Bridgewater State College