Alexis Weishaar

• Excelled in monthly quality management scores in average chat duration, empathy, ownership of issue, and courtesy language in either Excellent or outstanding status.
• Answered questions from customers that came in through the company's online chat feature.
• Used various skills to resolve problems in reasonable amount of time.
• Walked customers through online demonstrations to support better understanding of product features.
• Provided follow up in a timely manner as promised when necessary to resolve the customers' issue.
• Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
• Maintained understanding of company computer software, products and services.
• Updated customer data in order processing system, adding detailed notes.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Referred unresolved customer grievances to designated departments for further investigation.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Updated order processing system with order specifics and customer details, preferences and billing information.

• Communicated effectively with dispatch regarding delivery progress and route detours.
• Answered customer questions regarding products and resolved issues with order accuracy and quality.
• Answered customer questions regarding shipments.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Collaborated cross-functionally to communicate issues and coordinate responses.
• Efficient use of CCUI
• Understanding of Compass
• Ability to efficiently and correctly understand tracking information in system in order to provide accurate information to customer and set realistic expectations.
• Utilize internal email address to provide customer upmost customer service and troubleshoot issues.
• Provided f/u for escalated issues if unable to resolve immediately.
• Built rapport with insourced and outsourced hub agents.
• Provided empathy and understanding to customer's concerns.

• Maintained a 5-star customer satisfaction rating.
• Exceeded company productivity standards on consistent basis.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Assisted customers by finding solutions to complaints, concerns and inquiries.
• Kept detailed notes of customer interactions and resolutions for next agent reference.
• Communicated with customers per day via phone and email.
• Matched appropriate resource to customer requirements to quickly address and resolve concerns, boosting satisfaction.
• Processed timely and accurate account maintenance updates, keeping all records current, accurate and compliant.
• Personalized client interactions to drive loyalty and enhance solution implementation.
• Identified leads and generated sales.
• Shared detailed information regarding options to help customers make decisions.
• Consulted with customers regarding needs and addressed concerns.
• Educated customers on how to complete transactions through web-based or in-store options, reducing service load by empowering individuals to manage personal needs.
• Explained amount for expected services and provided detailed answers to customer questions.
• Recommended additional, useful services to customers, which helped to increase overall sales.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Documented and scoped actions taken to resolve issues after service calls.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Documented conversations with customers to track requests, problems and solutions.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Upheld strict quality control policies and procedures during customer interactions.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

As an Assistant Surgery Coordinator I was responsible to plan, organize, and manage surgeries for two surgeons.

• Prep charts for each of their appointments before and after surgery ensuring all information is correct in the charts including surgical eye, upgrades, calculations, lens ordered, and if surgical clearance was granted
• Collecting payments
• Verifying CPT and ICD-10 codes for procedure are correct
• Ensuring authorizations are approved, and verifying insurance.
• Required to be proficient in a number of medical databases and recordkeeping.
• Ability to multi-task was paramount as I was required to answer phones, be available to drop in patients, and monitor online communications while preforming my usual daily duties.
• Although the main responsibility was communicating with patients including helping patients understand the process of their procedures and differences between available options.
• In order to uphold the standard of care patients must understand the risks and benefits of the procedure. Patients also need to be informed of possible upgrades regarding their procedure and the benefits of such.
• Also required sales experience to help patients understand recommended surgical upgrades and handle the bookkeeping of these transactions.
• Patients must also be given instructions to obtain medical clearance from their primary care doctor.
• Support, understanding, troubleshooting, advanced communication, and guidance for patients is paramount.

• Monitored facilities and identified maintenance and repair needs.
• Collected rents, deposits, and payment of insurance premiums.
• Performed facility inspections on consistent basis and inputted all important data into thorough reports.
• Coordinated building operations, maintenance, and improvements.
• Handled variety of building maintenance responsibilities, including replacement of door locks and repair of heating and air conditioner problems.
• Planned and managed general repairs and maintenance and construction projects.
• Oversaw daily operations, maintenance and administration of various properties.
• Liaised between company and owners to address and remedy ongoing concerns.
• Coordinated general maintenance and repairs to keep facilities operational and attractive.
• Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
• Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
• Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery.
• Inspected grounds, facilities and equipment to determine repair and maintenance needs.