Mary Ryder
Virginia Beach,VA
Summary
Dynamic Assistant General Manager at Coastal Hospitality Associates with proven expertise in staff management and operations. Enhanced customer satisfaction through effective problem resolution and strategic marketing initiatives, driving revenue growth. Skilled in fostering team development, creating a high-performing workforce committed to excellence. Coastal Hotel of the year 2022, 2023, 2024 and top 5% of Marriott properties internationally.
Overview
17
17
years of professional experience
Work History
Assistant General Manager
Coastal Hospitality Associates
03.2019 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive revenue growth.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate guest satisfaction.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Front Office Manager
Harmony Hospitality
08.2014 - 03.2019
Night Manager
PHR Hospitality
02.2008 - 08.2014
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
Timeline
Assistant General Manager
Coastal Hospitality Associates
03.2019 - Current
Front Office Manager
Harmony Hospitality
08.2014 - 03.2019
Night Manager
PHR Hospitality
02.2008 - 08.2014
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