Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Mary Saiz

San Diego,CA

Summary

Organized and motivated employee focused on boosting customer satisfaction and service quality. Skilled in building interpersonal relationships, adaptability and working through challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Pool Manager

Noonan Family Swim School
04.2024 - Current
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Hired, trained and evaluated team members to meet departmental standards and goals.
  • Adjusted pool chemical balance to maintain general water cleanliness.
  • Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and clients.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Organized team-building activities and provided leadership guidance to ensure cohesive team dynamics and high employee retention.

Member Experience Coordinator

The Heights Golf Club
04.2023 - 12.2023
  • Directed members effectively to correct departments in order to maintain correct membership type increasing membership sales monthly.
  • Analyzed data to identify trends in customer behavior and preferences to target audiences for member events.
  • Maintained calendars of upcoming events, meetings and deadlines to ensure team organization.
  • Assisted with the development of marketing campaigns aimed at increasing sales volume for over 50 events.
  • Resolved customer complaints and questions in a timely manner while upholding company standards.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Created and scheduled daily, weekly and monthly social media content to boost member engagements.

Locations Manager/Marketing Manager

SafeSplash Swim School
04.2021 - 04.2023
  • Oversaw seven locations throughout Southern California while reporting to HQ in New York.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Organized monthly team events to promote a positive work environment.
  • Maintained daily, weekly, and monthly calendars of upcoming events, meetings, deadlines and inventory needs.
  • Resolved customer complaints or answered customers' questions.
  • Provided leadership, insight and mentoring to new and current employees to supply knowledge of various company programs.
  • Recruited, interviewed and selected employees to fill vacant roles.

Personal Assistant

Faze Clan
08.2020 - 03.2021
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Hired and managed private chef employees.
  • Executed budget plan up to 6k per video.

Lead Sales Associate/Social Media Manager

Orangetheory Fitness
06.2018 - 06.2020
  • Greeted customers and provided product information.
  • Assisted with the training of new sales associates.
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Developed strategies to increase sales and promote new products.

Education

Swim & Dive Scholarship

University of Utah
Salt Lake City, UT

Bachelor of Arts - Mass Communications

Colorado Mesa University
Grand Junction, CO
05.2018

Skills

  • Business Administration
  • MS Office
  • Project Assistance
  • Event Planning
  • Relationship Building
  • Customer Service
  • Event Coordination
  • Adobe Creative Cloud
  • Apple IOS
  • Management Experience
  • Travel Arrangements
  • Meta Business Suite

Affiliations

  • Special Olympics Volunteer
  • OTF Volunteer Outreach
  • End.Overdose Volunteer
  • Sports San Diego Redshirt

Accomplishments

  • Special Olympics Charity Classic Committee Member
  • Employee of the Month - September 2023
  • Holiday Bowl Member
  • 5x All-American
  • 3x NCAA Qualifier
  • 12x RMAC Event Champion

Certification

  • CPR & AED Certified
  • Lifeguard Management Certified
  • Naloxone Administer Certified

Timeline

Pool Manager

Noonan Family Swim School
04.2024 - Current

Member Experience Coordinator

The Heights Golf Club
04.2023 - 12.2023

Locations Manager/Marketing Manager

SafeSplash Swim School
04.2021 - 04.2023

Personal Assistant

Faze Clan
08.2020 - 03.2021

Lead Sales Associate/Social Media Manager

Orangetheory Fitness
06.2018 - 06.2020

Bachelor of Arts - Mass Communications

Colorado Mesa University

Swim & Dive Scholarship

University of Utah

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Mary Saiz