Mary Salmon
Group Sales Representative
Leitchfield,KY
Summary
Results-driven Group Sales Coordinator/Event Coordinator bringing progressive background in the hospitality and sales environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Looking to bring, extensive experience to help the company reach goals. A fast learner, ready to further grow in this career, and bring the knowledge obtained from a existing background in this industry.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Group Sales Representative
Rough River Dam State Resort Park
Falls of Rough, KY
05.2022 - Current
- Achieved or exceeded company-defined sales quotas. Increased revenue by over $100,000 in first year, and $300,000 in third year at park.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Maintained high levels of product knowledge and solutions to covert casual inquiries into customers and increase sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Took park from last in revenue amongst state parks to first within first two years of employment by generating revenue avenues and new business.
- Contributed to event marketing, sales and brand promotion.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Created and managed all social media for our park.
- Started park events, including "Concert In Park" series that generated revenue for park.
- Brainstormed and implemented creative event concepts and themes.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Served customers with knowledgeable, friendly support at every stage of booking their event.
- Met with new customers to discuss and ascertain needs, tailor solutions and close deals.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Held weekly sales meetings to coordinate with all departments at resort to go over banquet event orders and upcoming events.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Coordinated with other departments and vendors for timely delivery of event equipment.
- Trained new employees on customer service, sales techniques, and organizing strategies.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Managed administrative logistics of events planning, event booking and event promotions.
- Communicated with catering, lighting, set up crew and other vendors to obtain a successful event
- Organized, coordinated and deployed park events while focusing on delivering superior customer service.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Reviewed event bills to confirm accuracy and approve payment.
- Created and maintained event expenditures, budgets and timelines in job-related software.
- Managed business details through our Hospitality Management System-Megasys.
- Helped other departments including front desk operations to ensure that Transient business had great experiences.
- Inspected event facilities to confirm conformance to customer requirements.
- Exceptional computer skills
Customer Service Representative
Fruit Of The Loom
Bowling Green, KY
09.2010 - 05.2013
- Managed over 50 customer calls per day, and improved sales 10% by performing tasks quickly and efficiently for regional sales reps.
- Increased efficiency and team productivity by promoting operational best practices
- Surpassed sales goals through implementation of effective marketing strategies
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Sales Representative
Dell Computers
Nashville, TN
05.2008 - 02.2010
- Number one in sales for U.S.A over two quarters, and remained top 25% of sales reps throughout employment.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Increased sales by offering advice on purchases and promoting additional products.
- Exceeded goals for new accounts in single sales cycle.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
Education
Bachelor of Arts - Sociolgy
Western Kentucky University
Bowling Green, KY 08.2003 - 05.2008
Skills
MS Office
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Group Sales Representative
Rough River Dam State Resort Park
05.2022 - Current
Customer Service Representative
Fruit Of The Loom
09.2010 - 05.2013
Sales Representative
Dell Computers
05.2008 - 02.2010
Bachelor of Arts - Sociolgy
Western Kentucky University
08.2003 - 05.2008
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