Knowledgeable small business owner with background in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Successfully established and grew thriving business through effective operational strategies and customer engagement. Demonstrated leadership and financial acumen, ensuring smooth daily operations.
Work History
Brand Partner
1 Year 3 Months
Neora | 04.2025 - Current
Build and maintain client relationships through ongoing education and personalized service.
Leveraged social media and networking to generate leads and cultivate new business opportunities, expanding client base.
Advised customers on skincare and wellness products tailored to individual goals, enhancing customer satisfaction and loyalty.
Yoga Instructor/Therapist
3 Years 2 Months
Self Employed | 05.2023 - Current
Instructed private clients, small groups, and senior citizen chair yoga classes, tailoring sessions to meet diverse student skill levels and focusing on breath techniques, stretching, balance, basic postures, and relaxation.
Designed personalized yoga programs tailored to individual client needs and goals.
Instructed diverse classes, fostering community engagement and student retention.
Developed instructional materials and resources for enhanced learning experiences.
Yoga Instructor, Yoga Therapist and Owner/Operator
7 Years 9 Months
Lotus Rising Yoga | 08.2015 - 05.2023
Managed daily operations of small business, coordinating scheduling, customer service, and financial management to ensure smooth operation. Instructed chair yoga and mat classes, adapting sessions to meet diverse skill levels and individual needs. Incorporated breath techniques, stretching, balance, and basic postures to enhance students' yoga practice and overall well-being.
Independent Consultant
6 Years
Norwex | 01.2015 - 01.2021
Educated customers on benefits of environmentally friendly cleaning products and healthy home solutions.
Demonstrated product effectiveness to individuals and groups, enhancing customer understanding and engagement.
Managed customer orders and follow-up communications, fostering repeat business relationships.
Independent Stylist
2 Years
Color Street | 01.2018 - 01.2020
Cultivated strong customer relationships, driving repeat sales and generating referrals.
Provided tailored customer recommendations while managing product orders to ensure satisfaction.
Promoted products via social media, online sales, and personal networking, enhancing brand visibility.
Yoga Instructor
3 Years 5 Months
Healthworks Rehabilitation and Fitness | 02.2012 - 07.2015
Instructed chair yoga classes for students of varying skill levels, incorporating basic stretches, chair poses, breath techniques, and balance to enhance physical well-being. Led mat classes in yoga flow format, adapting sessions for diverse skill levels to promote inclusivity and personal growth. Included basic Hatha yoga postures and breath techniques in class content to support foundational skills and relaxation.
Developed and implemented customized yoga programs tailored to individual client needs.
Led group classes, fostering a supportive and engaging community atmosphere.
Instructed clients on proper techniques to enhance flexibility and strength.
Yoga Instructor
4 Years
WVU Recreation Center | 08.2010 - 08.2014
Instructed basic yoga classes for diverse skill levels, incorporating Hatha postures and breath techniques to enhance students' practice. Led sessions in Basic Yoga and Yoga Flow to promote physical and mental well-being.
Designed and led diverse yoga classes, enhancing physical fitness and mental well-being for participants.
Developed tailored yoga programs addressing individual needs, improving client satisfaction and retention.
Mentored junior instructors in effective teaching methodologies and class management techniques.
Independent Representative
5 Years
Silpada Designs | 07.2008 - 07.2013
Cultivated a loyal customer base through personalized service and relationship building, contributing to repeat business.
Consulted with customers to identify jewelry selections aligning with their style and preferences, enhancing overall satisfaction.
Organized home parties and events to drive sales and broaden clientele reach, fostering community engagement.
Customer Account Rep
10 Months
Monongalia General Hospital | 07.2010 - 05.2011
Entered and verified billing codes (ICD-10) for physician visits, procedures, and hospital services, ensuring accuracy for timely processing. Responded to patient inquiries on billing statements, insurance benefits, and payment options, ensuring confidentiality and clarity. Reviewed and reconciled patient accounts to confirm accurate application of charges, adjustments, and payments, maintaining financial integrity.
Managed customer inquiries and resolved issues to enhance satisfaction and loyalty.
Processed account updates and maintained accurate records in electronic system.
Collaborated with healthcare teams to ensure seamless service delivery for patients.
Yoga Instructor
10 Months
The Village at Heritage Point | 03.2009 - 01.2010
Instructed chair yoga classes for residents of varying skill levels, incorporating basic stretches, chair poses, breath techniques, and balance exercises to enhance physical well-being and mobility.
Designed and implemented diverse yoga classes tailored to various skill levels and needs.
Guided clients through personalized yoga sessions, enhancing physical fitness and mental well-being.
Developed instructional materials to improve class engagement and participant understanding of yoga principles.
Yoga Instructor/Therapist
1 Year 2 Months
Self Employed | 10.2008 - 12.2009
Instructed private clients in yoga techniques, enhancing flexibility and relaxation. Conducted small classes, including senior citizen chair yoga, while collaborating with businesses like chiropractors, wellness centers, and Salvation Army Senior Center to promote community wellness.
Designed and implemented customized yoga sequences for diverse client needs.
Conducted individual and group classes, fostering a supportive learning environment.
Developed instructional materials to enhance student understanding of yoga principles.
Yoga Instructor
1 Year 7 Months
Allegheny Valley YMCA | 02.2007 - 09.2008
Instructed yoga classes for diverse skill levels, enhancing students' physical well-being and mindfulness. Incorporated basic Hatha yoga postures and breath techniques, fostering foundational skills and relaxation. Led beginner’s yoga, basic yoga, and Silver Sneakers Yoga Stretch classes, promoting inclusivity and accessibility for all participants.
Led yoga classes, incorporating mindfulness and breathwork to enhance participant well-being.
Developed personalized yoga sequences tailored to individual client needs and goals.
Conducted workshops on stress reduction techniques through yoga practices.
Yoga Instructor
3 Months
Gold’s Gym | 04.2006 - 07.2006
Led chair yoga classes for seniors, improving flexibility and overall well-being. stretch classes for Silver Sneakers participants and other senior citizens.
Designed and implemented personalized yoga programs tailored to individual client needs.
Instructed diverse group classes, fostering a supportive and inclusive environment for all participants.
Mentored junior instructors, enhancing teaching techniques and promoting professional development.
Yoga Instructor
8 Months
Spirit Day Spa | 11.2005 - 07.2006
Led beginner yoga classes, focusing on foundational postures and breathing techniques for student development. Instructed students on beginner postures and breathing techniques to enhance mindfulness and physical awareness. Facilitated Yoga Nidra sessions to promote deep relaxation and stress relief for participants. Instruct parent-child yoga sessions to promote bonding and physical activity.
Designed and implemented customized yoga programs for diverse client needs.
Instructed group and individual classes, enhancing participant engagement and wellness.
Assessed clients’ physical abilities to develop tailored fitness plans.
Yoga Instructor
1 Year 2 Months
Carlisle Family YMCA | 05.2005 - 07.2006
Conducted yoga classes for beginners and advanced students, enhancing their understanding of Hatha postures and breath techniques.
Designed and led diverse yoga classes tailored to various skill levels and needs.
Developed individualized wellness plans incorporating yoga practices for client rehabilitation.
Educated clients on proper alignment, breathing techniques, and mindfulness during sessions.
Yoga Instructor
1 Year 3 Months
South Charleston Community Center | 04.2003 - 07.2004
Instructed students on Hatha yoga postures and breathing techniques, accommodating a range of skill levels from beginner to advanced.
Developed customized yoga programs tailored to individual client needs and rehabilitation goals.
Instructed diverse group classes, enhancing participants' physical strength and mental well-being.
Promoted mindfulness techniques, improving students' focus and stress management skills.
Research Assistant
2 Years 10 Months
CAMC Health and Education Research Institute | 09.2001 - 07.2004
Coordinated National Registry of Myocardial Infarction and CRUSADE by reviewing medical records and completing case report forms, supporting project investigators in development, data analysis, and protocol modifications.
Conducted literature reviews to support research projects and identify relevant studies.
Assisted in data collection and analysis using statistical software to ensure accuracy.
Collaborated with multidisciplinary teams to develop research protocols and methodologies.
Litigation coordinator for Workers' Compensation section. Coordinated calendar for eight-attorney department to ensure timely case management. Maintained litigation docketing system for 1,500+ case files, facilitating organized case tracking. Acted as liaison between third party administrators and firm on invoices, ensuring accurate and timely processing.
Conducted legal research and analysis to support case preparation and strategy development.
Drafted legal documents, including pleadings, motions, and discovery requests to streamline workflows.
Managed case files and documentation to ensure compliance with court requirements and deadlines.
Paralegal
6 Months
Bucci Bailey & Javins, LC, Attorneys at Law | 08.2000 - 02.2001
Collected medical and financial records, coordinated with expert witnesses and clients, prepared legal documents, organized case files, and supported attorney in discovery and trial preparation.
Conducted legal research to support case preparation and document drafting.
Assisted attorneys in trial preparation through evidence organization and witness coordination.
Managed case files, ensuring accuracy and compliance with legal standards.
Legal Assistant
1 Year 4 Months
Joseph C. Cometti, Attorney at Law | 04.1999 - 08.2000
Prepared legal documents, tracked case progression, provided information to clients, composed correspondence, interviewed clients, scheduled conferences, and organized case files.
Managed case files and documentation for litigation processes.
Prepared legal documents, including briefs and motions, ensuring compliance with court requirements.
Conducted legal research to support case strategies and client needs.
Administrative Assistant
6 Months
Selman & Company | 08.1998 - 02.1999
Processed information requests from prospective clients and referred leads to nationwide agents to facilitate client engagement. Provided detailed quotes for long-term care policies to assist clients in making informed decisions. Explained policy provisions to agents to ensure accurate communication and understanding for clients.
Insurance marketing and administration firm
Managed office communications, ensuring timely responses to client inquiries.
Coordinated scheduling for meetings, optimizing time management for executives.
Supported document preparation and data entry using office software systems.
Library Technical Assistant II
3 Years 6 Months
West Virginia University Audiovisual Library | 02.1995 - 08.1998
Oversaw daily library circulation activities, ensuring seamless access to resources for patrons.
Cataloged audiovisual materials using library management systems to enhance accessibility and organization.
Assisted patrons with research inquiries, providing guidance on resources and technology usage.
Maintained inventory of audiovisual equipment, ensuring proper functioning and availability for user needs.
Education
Master of Science - Safety and Environmental Management
West Virginia University | Morgantown, WV | 08.1994
Bachelor of Arts - English
West Virginia University | Morgantown, WV | 08.1992
Bachelor of Science - Physical Education
West Virginia University | Morgantown, WV | 05.1990
Skills
Consultative Sales
Business Development
Product Demonstrations
Customer Relationship Management
Customer Service
Customer engagement
Social Media Marketing
Order Processing
Time Management
Independent Business Operations
Planning and execution
Group and individual instruction
Certification
Certified Yoga Therapist, 2017
Integrative Yoga Therapy 500 hour Professional Yoga Therapist Certification, 2007
Silver Sneakers Chair Yoga Certification, 2007
MOTHERWELL Yoga Certification, 2005
Integrative Yoga Therapy 200 hour, 2005
COMPUTER SKILLS & ACTIVITIES
Microsoft Office, Outlook, Word Perfect, Teleform, SAS, EMR, Quattro Pro, Elite Case Management, GroupWise, Westlaw, First Search, Notis/MountainLynx, OCLC.
Timeline
Brand Partner
Neora
04.2025 - CurrentRead More
Yoga Instructor/Therapist
Self Employed
05.2023 - CurrentRead More
Independent Stylist
Color Street
01.2018 - 01.2020Read More
Yoga Instructor, Yoga Therapist and Owner/Operator
Lotus Rising Yoga
08.2015 - 05.2023Read More
Independent Consultant
Norwex
01.2015 - 01.2021Read More
Yoga Instructor
Healthworks Rehabilitation and Fitness
02.2012 - 07.2015Read More
Yoga Instructor
WVU Recreation Center
08.2010 - 08.2014Read More
Customer Account Rep
Monongalia General Hospital
07.2010 - 05.2011Read More
Yoga Instructor
The Village at Heritage Point
03.2009 - 01.2010Read More
Yoga Instructor/Therapist
Self Employed
10.2008 - 12.2009Read More
Independent Representative
Silpada Designs
07.2008 - 07.2013Read More
Yoga Instructor
Allegheny Valley YMCA
02.2007 - 09.2008Read More
Yoga Instructor
Gold’s Gym
04.2006 - 07.2006Read More
Yoga Instructor
Spirit Day Spa
11.2005 - 07.2006Read More
Yoga Instructor
Carlisle Family YMCA
05.2005 - 07.2006Read More
Yoga Instructor
South Charleston Community Center
04.2003 - 07.2004Read More
Research Assistant
CAMC Health and Education Research Institute
09.2001 - 07.2004Read More
Paralegal/Technologist
Bowles Rice McDavid Graff & Love, PLLC
05.2001 - 08.2001Read More
Paralegal
Bucci Bailey & Javins, LC, Attorneys at Law
08.2000 - 02.2001Read More
Legal Assistant
Joseph C. Cometti, Attorney at Law
04.1999 - 08.2000Read More
Administrative Assistant
Selman & Company
08.1998 - 02.1999Read More
Library Technical Assistant II
West Virginia University Audiovisual Library
02.1995 - 08.1998Read More
West Virginia University
Bachelor of Science from Physical Education
Read More
West Virginia University
Bachelor of Arts from English
Read More
West Virginia University
Master of Science from Safety and Environmental Management