Mary Sammons

Matilda Jane Clothing Company

03.2015 - 03.2018

Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Resolved concerns with products or services to help with retention and drive sales.
Boosted sales revenue by skillfully promoting diverse service options.
Updated account information to maintain customer records.
Handled customer inquiries and suggestions courteously and professionally.
Offered advice and assistance to customers, paying attention to special needs or wants.
Reached out to customers after completed sales to suggest additional service or product purchases.
Answered customer telephone calls promptly to avoid on-hold wait times.
Assisted customers by answering questions and responding to inquiries.
Maintained and managed customer files and databases.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Responded to customer calls and emails to answer questions about products and services.
Responded to customer requests for products, services, and company information.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.