Mary Sands
CLEVELAND,WI
Summary
Dynamic Office Manager with a proven track record at Just Kids Dental S.C., excelling in customer service and office administration. Spearheaded cost-saving initiatives and enhanced productivity through effective staff training and streamlined procedures. Adept at managing payroll and fostering a collaborative team environment, ensuring operational excellence and high-quality service delivery.
Overview
21
21
years of professional experience
Work History
Office Manager
Just Kids Dental S.C.
05.2002 - 10.2023
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Developed and implemented office procedures to enhance productivity and staff collaboration.
- Coordinated scheduling for patient appointments, optimizing time management across the practice.
- Oversaw inventory management, maintaining supplies necessary for daily administrative functions.
- Trained and mentored staff on best practices for office protocols and patient interactions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for [Number] employees.
Education
Associate Degree In Business Administration - Business
Northern Michigan University
Marquette, Mi06-1973
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Human Resource Management
- Training staff
- Managed Payroll and 401K employee and Doctors
Timeline
Office Manager
Just Kids Dental S.C.
05.2002 - 10.2023
Associate Degree In Business Administration - Business
Northern Michigan University