Mary Santana

• Implemented a new marketing strategy that resulted in a 25% increase in annual revenue within my first year
• Identified new market opportunities and expanded our customer base
• Enhanced customer experience and loyalty, resulting in repeat business and referrals that drove revenue growth
• Streamlined operational processes, reducing costs, and allowing the company to reinvest in revenue-generating activities
• Introduced cost-saving measures that boosted profit margin
• Led a dynamic social media team in developing and executing targeted marketing strategies to engage and expand our audience.

Office Administrator:

• Collaborate with service providers to ensure efficient office workflows.
• Effectively facilitated the prior authorization process for medications, ensuring timely approvals and access to essential treatments for patients.
• Efficiently managed prescription overflow, ensuring timely processing and medication fulfillment for patients.
• Resolve both patient and staff concerns promptly and document resolutions systematically.
• Provide comprehensive training to all team members.
• Foster a positive and productive work environment.
• Foster a positive and productive work environment
• I.T management for the practice.
• Maintained accurate inventory records, preventing shortages and minimizing excess stock.

HR Management:

• Created employee handbook to serve as a comprehensive guide to company policies, procedures,and expectations.
• onboarded & offboarded employees.
• Maintain records of employee vacation time, sick leave, and other paid time off
• Review and approve timesheets for accuracy before submission to payroll
• Prepare and submit employee performance evaluations
• Maintain and update employee files
• Adhere to established guidelines for employee terminations when necessary
• Liaise with the CEO to request staffing approvals
• Implement and enforce office policies, procedures, and conduct standards.

• Managed and scheduled department work hours.
• Effectively addressed and resolved patient complaints.
• Developed guidelines and provided training for new hires.
• Conducted check-in/check-out processes, i.e handling financial transactions and Intake.
• Demonstrated proficiency in (EHR) systems
• Completed insurance verification, obtained authorizations, and processed referrals.
• Collaborated with doctors to discuss and finalize patient care plans.
• Processed accounts for trauma patients from the Emergency Room.
• Reviewed operative reports for surgery, ensuring accuracy of Date of Service (DOS), diagnosis codes, and billing information.
• Checked operative reports for dictation accuracy.
• Managed accounts in collections.