Summary
Skills
Work History
Education
Generic

Mary Santoro

Darien,IL

Summary

Manages high-volume paperwork with high production, approval and positive customer relations. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills. Effective at organizing paperwork, resolving discrepancies and working with third-parties to clear issues. Detail-oriented, organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities. Ability to handle multiple projects simultaneously with a high degree of accuracy. Understands the need of keeping work areas clean, neat and professionally arranged. Good listening skills combined with a friendly demeanor and always a smile.

Skills

Written Communication

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Work History

Certified Residential Appraiser

Heartland Appraisals
Lombard, IL
01.2003 - Current
  • Computed final estimation of property values, taking into account depreciation, value comparisons of similar properties and income potential.
  • Counties Covered: DuPage, Cook, Lake, Kane, Kendall, and Will
  • Maintained current understanding of lender requirements and documentation guidelines.
  • Researched land, property and market values to complete estimations.
  • Remained current on local areas through actively researching and garnering understanding of community values.
  • Took photographs of interior and exterior of buildings to properly document features and conditions.
  • Performed appraisals in line with federal requirements and USPAP guidelines.

Customer Representative

FTD.com (Florists' Transworld Delivery)
Downers Grove, IL
02.2023 - 02.2023
  • Resolved concerns with products or services
  • Provided customers with updates on service developments
  • Provided primary customer support to internal and external customers.
  • Responded to customer calls, text and emails to answer questions about products and services.
  • Maintained, updated and managed customer files and databases.
  • Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • This was a Seasonal Position, however I also worked for this company in Customer Service from approximately 1997-2001 and again as a seasonal employee around 2008. They have always welcomed me back as a reliable employee.

Education

Bachelor of Arts - Major: English Literature Minor: Sociology

Elmhurst College
05.2001 -

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Mary Santoro