Mary Sarrantonio
Holtsville,NY
Summary
Talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player.
Overview
24
24
years of professional experience
Work History
Logistics Specialist
The Hemisphere Group, Inc.
12.1999 - 12.2023
- Reduced transportation costs through strategic route planning and carrier negotiations.
- Developed strong relationships with carriers to secure competitive rates and improve delivery times.
- Enhanced customer satisfaction by proactively resolving shipping issues and providing timely updates on order status.
- Maintained compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
- Provided training and development opportunities for employees within the logistics department, fostering a culture of growth and continuous learning.
- Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
- Implemented lean principles within the logistics department, reducing waste and improving overall efficiency in warehouse operations.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Built long-term relationships due to prompt and courteous service.
- Issued timely and accurate responses to both internal and external inquiries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Tracked and managed transfer paperwork such as packing lists.
- Provided customers with status updates for tracked shipments.
- Achieved team goals by guiding employees in coordinating and deploying best practices.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Used in-house tracking system to schedule shipments of goods to customer warehouses.
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Reviewed pricing structures and conducted negotiations to obtain favorable rates and conditions.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments.
- Created reports to provide insights into logistics operations and performance.
Education
Associate of Arts - Business Administration
Briarcliffe College
Bethpage, NYSkills
- Updating Logs
- Overseeing Deliveries
- Resolving Problems
- Shipping Coordination
- Order Preparation
- Import/Export Requirements
- Knowledge of USDA/FDA Compliance
- Freight Forwarding
- Documentation Skills Management
- Logistics Analysis
- Team Leadership
Timeline
Logistics Specialist
The Hemisphere Group, Inc.
12.1999 - 12.2023
Associate of Arts - Business Administration
Briarcliffe College
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