Mary Savoy, RN, LNHA
Executive Director
Fort Washington,MD
Summary
Dynamic senior healthcare professional with over 20 years of experience in developing and managing programs for senior services. Proven track record in driving program expansion, enhancing occupancy rates, and fostering strong consumer relations while ensuring regulatory compliance and effective budget management. Recognized for exceptional leadership and communication skills, dedicated to cultivating a culture of continuous learning and quality outcomes within teams. Results-oriented achiever with a customer-centric approach, poised to leverage extensive expertise in strategic planning and operational excellence to elevate service standards and drive organizational success.
Overview
34
34
years of professional experience
Work History
Management Consultant
OneSource Nursing Consultants
02.2020 - Current
- Delivers tailored solutions for clients in the health care industry, addressing unique challenges and needs.
- Conducts thorough assessments of clients' operational structures, recommending actionable steps for improvement.
- Evaluates program effectiveness and recommends changes as needed to achieve desired results.
- Conducts data-driven analyses to identify areas of opportunity for cost reduction and efficiency gains.
- Provides exceptional customer service and timely project completion.
- Evaluates market trends and competitor analysis, informing strategic decision-making for clients.
- Conducts thorough reviews of operations to devise and deploy improvement strategies.
- Designs customized training programs to enhance employee skills and improve productivity levels.
- Identifies key performance indicators, enabling clients to monitor progress towards business objectives.
Executive Director
Forest Hills of DC
03.2013 - 02.2020
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- In collaboration with the board of directors, I developed and implemented organizational strategies to achieve set goals and objectives, and secured long-term success.
- Developed strategic partnerships with key community stakeholders to expand the organization's reach and influence.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Provided exceptional customer service when addressing inquiries from community members, fostering goodwill towards the organization.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Administrator
Forest Hills of D.C.
07.2010 - 03.2013
- Oversaw all clinical, educational, financial, marketing, and business development operations in this retirement community, with services located on two campuses: 78 independent living apartments, a 50-bed skilled nursing facility, a 58-apartment assisted living facility, and a 33-apartment memory care AL program.
- Significant accomplishments included a $3M renovation and program expansion, a consistent average of 4.8/5.0 customer satisfaction ratings, and deficiency-free survey ratings from DC Health for both assisted living locations for 3 consecutive years.
- Initiated an 8-month census development strategy, resulting in an increase in SNF occupancy by 45% and 83% in memory care.
- Sustained employee retention rates between 89% and 95% annually, primarily through an intentional focus on staff training and development initiatives.
- Ensured regulatory compliance, staff training, and exceptional customer service practices throughout the community.
- Achieved a Bronze award for quality from the American Health Care Association (AHCA).
- Maintained a 5-star CMS rating for a skilled nursing facility.
- Served as the organization’s representative in the community at large. Responsible for a $16M operating budget.
Director, Health Services
The Methodist Home of D.C.
03.2007 - 09.2010
- Provided management and oversight of all resident care responsibilities at this retirement community.
- Planned, developed, and implemented monitoring systems to ensure quality outcomes.
- Recruited, selected, and trained professional and paraprofessional nursing personnel.
- Developed staffing patterns consistent with patient needs, and monitored the allocation of personnel resources (including decreased use of agency staff and overtime).
- Developed and implemented the facility’s clinical and personnel policies, consistent with federal regulations.
- Functioned as the Acting Administrator as needed.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Assisted in recruiting, hiring and training of team members.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
Director of Nursing Services
Erickson Retirement Communities
02.2006 - 03.2007
- Responsible for the start-up and clinical program implementation at this 1,200-resident continuing care retirement community’s Extended Care Center and Assisted Living Facility. These units included 92 skilled nursing beds and 70 assisted living apartments. Direct reports include 25 RN nurse managers, shift supervisors, and clinical professionals.Responsible for the Nursing Department’s budget, and monitored expenses to facilitate meeting budgetary goals.
Manager, Quality Management and Performance Improvement Program
Children’s National Medical Center
02.1998 - 03.2001
Director of Nursing Services
Livingston Health Care Center
04.1991 - 11.1995
Director, Nursing Quality Improvement and Training
Commission on Mental Health Services
03.1996 - 02.1998
Education
Master of Science - Nursing
05.2001 -
LNHA (Licensed Nursing Home Administrator) -
DC Board of Nursing Home Administrators
Washington, DCMaster’s Degree (MS-M) - Management
National-Louis University
Evanston, Ill.Bachelor of Science Degree - Organizational Development
National-Louis University
Evanston, Ill.Skills
Data-driven business analysis
Outcome analysis
Change management
Guest services management
Outstanding communication skills
Teamwork and leadership
Problem-solving
Relationship building
Time management
Hospitality
Affiliations
- DC Health Care Association (DCHCA), Member; past Committee Chair (Moving Quality Forward); past Secretary/Treasurer; past Vice Chair
- National Center for Assisted Living (NCAL), Member; past State Leader for District of Columbia; past co-chair, Workforce Development Committee; Board of Directors, past member at large
- Leading Age, Maryland, Member
- Leading Age DC, Member; past Chair, Workforce Development
- American Healthcare Association (AHCA) member, Quality Cabinet
Timeline
Management Consultant
OneSource Nursing Consultants
02.2020 - Current
Executive Director
Forest Hills of DC
03.2013 - 02.2020
Administrator
Forest Hills of D.C.
07.2010 - 03.2013
Director, Health Services
The Methodist Home of D.C.
03.2007 - 09.2010
Director of Nursing Services
Erickson Retirement Communities
02.2006 - 03.2007
Master of Science - Nursing
05.2001 -
Manager, Quality Management and Performance Improvement Program
Children’s National Medical Center
02.1998 - 03.2001
Director, Nursing Quality Improvement and Training
Commission on Mental Health Services
03.1996 - 02.1998
Director of Nursing Services
Livingston Health Care Center
04.1991 - 11.1995
LNHA (Licensed Nursing Home Administrator) -
DC Board of Nursing Home Administrators
Master’s Degree (MS-M) - Management
National-Louis University
Bachelor of Science Degree - Organizational Development
National-Louis University
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