MARY SCHIAVONE
Harrison City,PA
Summary
Patient-focused and compassionate Medical Assistant with 14 years of experience in handling patients, administering medication, reviewing confidential reports, preparing exam rooms, taking vital signs, and providing quality patient experiences. Reliable professional with proven track record in creating positive rapport and cordial relations with patients, families, and staff members. Trustworthy and highly dependable caregiver experienced in fast-paced office settings and environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
46
46
years of professional experience
Work History
Health Management Coordinator
AHN East Suburban Obstetrics and Gynecology
03.2021 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Kept high average of performance evaluations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
- Drove continuous improvement initiatives across all facets of the organization to foster a culture of excellence in service delivery and performance standards.
- Built lasting relationships with clients through exceptional service delivery combined with a deep understanding of their unique needs resulting in increased repeat business rates.
Certified Clinical Medical Assistant
AHN Westmoreland OBGYN
01.2015 - 03.2021
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Prepared patients for examinations, procedures, and treatments
- Cleaned, prepared, and maintained examinations rooms and treatment areas
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Organized, reviewed, and forwarded incoming test results to the physicians
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Improved clinical operations and productivity by promoting efficient patient flow
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Communicated with patients and families proactively to gather information on patient's condition
- Answered phone calls and scheduled or followed-up on appointments
- Decreased waste of supplies by implementing inventory management checklists
- Prepared treatment rooms for patient examinations
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
- Recognized on multiple occasions for efficiently handling administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, billing, and bookkeeping
- Administered injections and medications, dressed wounds, and collected lab specimens for tests
Certified Medical Assistant
Westmoreland OBGYN
12.2008 - 01.2015
- Prepared specimens for outside lab testing, as ordered by the physicians
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Prepared patients for examinations, procedures, and treatments
- Organized, reviewed, and forwarded incoming test results to the physicians
- Administered injections and medications and collected lab specimens for tests
- Answered phone calls and scheduled or followed-up on appointments
- Delivered excellent patient service and strengthened patient-clinician relationship through positive interactions
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories
- Measured vital signs, including pulse rate, temperature, blood pressure, weight, and height
- Prepared treatment rooms for patient examinations
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases
- Interviewed patients to obtain medical information and document vital signs
Sales Associate Team Leader
Lazurus Department Store ( Formerly the Joseph Horne Company )
02.1979 - 12.1998
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Processed returns and exchanges in line with store policies
- Promoted credit and loyalty programs during customer interactions
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Welcomed guests and offered quick assistance to handle diverse needs
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Monitored customers for signs of fraud and theft to prevent store losses
- Promoted safety initiatives to increase awareness and maintain risk-free environment
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits
- Consistently rated above/excellent for customer service by mystery shopping service
Education
Associate of Science - Medical Assistant
Western School of Health And Business
Monroeville, PASkills
- Documentation and recordkeeping
- Vital signs and examinations
- Medical procedures
- Clinical operations
- Medical records confidentiality
- HIPAA compliance
- Patient assessments and care
- Electronic medical records
- Clinical and administrative support
- Patient support
- Medication administration
- Prepare treatment rooms
- Patient care
- Sterilize instruments
- Medication administration
- Prepare treatment rooms
- Patient care
- Sterilize instruments
Timeline
Health Management Coordinator
AHN East Suburban Obstetrics and Gynecology
03.2021 - Current
Certified Clinical Medical Assistant
AHN Westmoreland OBGYN
01.2015 - 03.2021
Certified Medical Assistant
Westmoreland OBGYN
12.2008 - 01.2015
Sales Associate Team Leader
Lazurus Department Store ( Formerly the Joseph Horne Company )
02.1979 - 12.1998
Associate of Science - Medical Assistant
Western School of Health And Business
Similar Profiles
Laurel HolbeinLaurel Holbein
Registered Nurse, Obstetrics and Gynecology at East Suburban Obstetrics And Gynecology- AHNRegistered Nurse, Obstetrics and Gynecology at East Suburban Obstetrics And Gynecology- AHN
Dawn MurphyDawn Murphy
RN at Premier Suburban Medical Group Illinois. Obstetrics and GynecologyRN at Premier Suburban Medical Group Illinois. Obstetrics and Gynecology
Katarzyna KluzaKatarzyna Kluza
MD at Department Of Gynecology, Gynecology Oncology And Obstetrics, Fryderyk Chopin University HospitalMD at Department Of Gynecology, Gynecology Oncology And Obstetrics, Fryderyk Chopin University Hospital