Department Manager
Walmart
Hi, I’m
Mary Schroeder
On Line Grocery Team Member
Dunnellon,FL
Summary
Dynamic Department Manager with a proven track record at Walmart, enhancing customer satisfaction through strategic process improvements and effective team leadership. Skilled in performance management and employee development, I excel in optimizing inventory control and driving sales growth while fostering a collaborative work environment.
Work History
Walmart
Department Manager
Job overview
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
Walmart
On Line Grocery Picker
2004 - 2025 (21 education.years_Label)
Job overview
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Sorted and organized items in designated areas for easy access.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
Walmart
Produce Clerk
2004 - 2023 (19 education.years_Label)
Job overview
- Pleasantly greeted customers and provided prompt and courteous service.
- Kept tidy and organized area to comply with cleanliness standards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
- Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
- Participated in periodic training sessions to stay informed about organic and non-GMO produce trends.
- Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
- Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Ensured compliance with health and safety regulations by properly handling and storing produce.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Maintained cleanliness of produce area, ensuring welcoming environment for customers.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
IHG Hotels & Resorts
Holiday Inn Call Center
2001 - 2004 (3 education.years_Label)
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Lake/Sumter College Leesburg, FL
from Paralegal
Woodruff High SchoolPeoria, IL
High School Diploma from General Education
05.1982
Skills
Team supervision
Accomplishments
Electronics Department was always in the top 5 for the district. It was always well stocked and came in under the inventory/loss goals for the years I managed the department.
Timeline
On Line Grocery Picker
Walmart
2004 - 2025 (21 education.years_Label)
Produce Clerk
Walmart
2004 - 2023 (19 education.years_Label)
Holiday Inn Call Center
IHG Hotels & Resorts
2001 - 2004 (3 education.years_Label)
Lake/Sumter College
from Paralegal
Woodruff High School
High School Diploma from General Education