Mary Schwartz
Customer Service
Ft. Lauderdale,FL
Summary
Caring and hardworking teacher with rich knowledge of American Sign Language developed over 10+ years in field. Educate students on subject material with use of knowledgeable Focus on diversifying . Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving personal goals
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Public Relations position in any environment. Ready to help team achieve company goals.
- Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- Caring and hardworking offering profound knowledge of numerous positions. Educate students on subject material with use of knowledgeable lectures, lively discussions and special group activities. Focus onstudents.
Overview
28
28
years of professional experience
Work History
Sign Language Teacher
Self Employed Virtually And In Person
Ft Lauderdale, FL
02.2021 - 04.2021
- Delivered varying hours per week of classroom lectures, instructing depending on number of students per semester in American Sign Language
- Immersed students in unfamiliar cultures by devising hands-on activities.
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Delivered hour per week per student of curriculum individually prepared, instructing over varying number of students per semester in American Sign Language
- Employed diverse teaching approaches to help students of all abilities understand material
- Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest
- Sourced optimal curricula and developed lesson plans to fully cover target material for each course
- Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent time management
- Demonstrated respect, friendliness and willingness to help wherever needed
- Maintained excellent attendance record, consistently arriving to work on time
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Identified issues, analyzed information and provided solutions to problems
Center Director
Hope Centers For Women
Miramar, FL
05.1999 - 09.2000
- Kept facility in compliance with all applicable standards and laws.
- Developed and implemented emergency response plans for disasters, security issues and injuries.
- Trained volunteers in vitally and professionally.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
- Sparked imagination, built self-esteem and helped volunteers and clients make wise choices.
- Fostered caring and safe environment for volunteers and clients.
- Cultivated and strengthened relationships with volunteers and clients.
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
- Updated and resolved incidents.
- Promoted positive customer experience through day-to-day supervision and management of women's facility.
- Delivered leadership to volunteer team dedicated to driving ambitious targets with well-orchestrated plans.
- I often cared for 10-15 clients per day in thoroughly and professionally.
- I trained volunteers to care for 5-10 clients per day thoroughly and professionally.
- Developed and implemented emergency response plans for disasters, security issues and injuries
- Kept facility in compliance with all applicable standards and laws
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons
- Led and motivated young people from diverse backgrounds, fostering improved job and social skills
Interpreter for the Deaf
Broward County Schools
Coral Springs, FL
08.1996 - 08.1999
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Attended training programs to improve professional knowledge and interpretation skills.
- Provided interpretation services for deaf and hard of hearing individuals.
- Facilitated communication between deaf or hard of hearing individuals and teachers and administration.
- Collaborated in planning meetings to better serve hard of hearing in necessary, important settings.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Supported student education by accompanying non-signing individuals to classes, study sessions and assemblies to translate instruction, conversation and documents.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Worked with deaf customers to understand needs and provide excellent service.
- Maintained energy and enthusiasm in fast-paced environment.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Attended training programs to improve professional knowledge and interpretation skills
- Collaborated in planning meetings to better serve hard of hearing in all settings.
- Provided interpretation services for deaf and hard of hearing individuals
- Facilitated communication between deaf or hard of hearing individuals and [Type of professionals]
Sales Associate
Debra B. Cockrel Owner The Enchanted Garden
Shreveport, LA
12.1985 - 08.1999
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions regarding sizing, accessories with proper care for merchandise.
- Implemented up-selling strategies such as recommending accessories with complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Managed dozens and dozens of customers on a daily basis
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
ASL Interpreter, Scheduling, Public Relations
Stone Ministries
Worldwide And Visalia, CA
08.1979 - 08.1989
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Acted as first point of contact and set appointments for prospective clients.
- Attended training programs to improve professional knowledge and interpretation skills.
- Helped plan and execute private, company and client events.
- Cultivated and maintained strong relationships with media outlets.
- Provided administrative support to senior team members.
- Established and maintained client rapport by utilizing quality customer service.
- Scheduled consultations for potential customers.
- Answered phone calls and answered questions from potential customers.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Addressed client inquiries and updated database information.
- Collaborated in planning meetings to better serve hard of hearing in all settings.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Assisted office team by making phone calls, copies and appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Some College (No Degree) - American Sign Language (ASL)
Columbia College Chicago
Chicago, ILBachelor of Arts - Elementary Education
Louisiana State University And A&M College
Baton Rouge, LA08.1980
Some College (No Degree) - Conversational ASL
Gallaudet University
Washington, DCHigh School Diploma -
Bossier High School
Bossier City, LA08.1975
Skills
- Teacher collaboration
- Curriculum Development
- Test and quiz creation
- Lesson Planning
- First Aid/CPR
- Interpersonal Communication
- Dependable and Responsible
- Active Listening
- Computer Skills
- Analytical and Critical Thinking
- Training and Development
- Written Communication
- Organization and Time Management
- Self-Motivated
- Records Maintenance
- Learning style assessment
Timeline
Sign Language Teacher
Self Employed Virtually And In Person
02.2021 - 04.2021
Center Director
Hope Centers For Women
05.1999 - 09.2000
Interpreter for the Deaf
Broward County Schools
08.1996 - 08.1999
Sales Associate
Debra B. Cockrel Owner The Enchanted Garden
12.1985 - 08.1999
ASL Interpreter, Scheduling, Public Relations
Stone Ministries
08.1979 - 08.1989
Some College (No Degree) - American Sign Language (ASL)
Columbia College Chicago
Bachelor of Arts - Elementary Education
Louisiana State University And A&M College
Some College (No Degree) - Conversational ASL
Gallaudet University
High School Diploma -
Bossier High School
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