Surgical Scheduler Coordinator
Orthopaedic Surgeons
New Haven
05.2025 - Current
- Managed incoming calls from patients and family members regarding surgery scheduling inquiries.
- Assisted with the preparation of claim forms and related documents for processing.
- Updated and maintained databases with current information.
- Created new accounts in the system according to established guidelines.
- Reviewed and processed credit card transactions in a timely manner.
- Provided support to customers regarding payment inquiries.
- Ensured accurate data entry into the accounting system for payment postings.
- Maintained detailed records of all payments posted in the system.
- Conducted research on customer accounts as needed to ensure correct postings.
- Reconciled patient accounts with insurance companies to ensure accuracy of payments.
- Processed electronic payments from insurance companies, patients and other sources.