Mary Scott
Derby,CT
Summary
A motivated and hardworking customer service representative with 10+ years’ experience providing top quality customer support. Learns new methods easily and welcomes challenges. Possess a track record of accomplishing multiple tasks in a fast-paced environment. Demonstrates a collaborative spirit while working well independently. Proven ability to report and record incidents accurately and present them to managers in a timely manner.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Retail Associate
Homegoods Stores
Milford , CT
11.2021 - 03.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Customer Associate
FAMILY DOLLAR
Derby, CT
05.2019 - 05.2019
- Tasked with setting up store for grand opening
- Was responsible for assembling shelves and stocking them with new merchandize
- Charged with cleaning the store, breaking down boxes, and ensuring a pleasing shopping experience
- Provided customers with details about merchandize by telephone or in person to ensure satisfactory customer experience
- Listened to customer’s complaints, filled out complaint form, and provided resolutions such as exchanging merchandise, refunding money, or adjusting bills to promote repeat clients
- Assisted with the unloading of boxes from trucks, sorted cargo and separated them accordingly to be stocked on shelves
Crew member/shift leader
DUNKIN DONUTS
Willington, CT
06.2008 - 07.2009
- Required to make coffee orders for customers
- Prepare food orders for customers in fast but orderly fashion
- Running register and taking customers’ orders
- Tasked with Cleaning floors, counters, shelfs
- Assisted with Stocking supplies
- Was required to Filled out shift reports
- Tasked with filling out inventory reports at end of shifts
Cashier/Front Desk
TRAVEL CENTER OF AMERICA
Willington, CT
05.2005 - 05.2006
- Providing customers with professional and positive attitude
- Tasked with running register and bagging products
- Required to monitor fuel pumps and sales
- Responsibilities included walking the sales floor and assisting customer with merchandise
- Required to keeping my work area clean and stocked at times
- Responsibilities included setting up coffee station and making sure fresh coffee was always made
Fuel Desk Clerk
TRAVEL CENTER OF AMERICA
Willington, CT
05.2005 - 05.2006
- Tasked with running register and handling any needs a truck driver may have
- Tasked with answering the phone and transferring calls for the whole Travel Center of America building including the calls for truck drivers
- In charge of running the Cat scales and scanning trucker’s paperwork, monitoring diesel pumps, sending faxes
- Tasked with keeping my area clean and organized during and after each shift
Education
Bachelor of Science - Criminal Justice
UNIVERSITY OF PHOENIX
Phoenix, AZ 07.2019 - Current
DIRECT, Bridgeport, CT Expected - undefined
Medical Billing & Coding Certificate - undefined
FOSTER
Scranton, PACustomer Service Certificate Retail Industry Fundamentals Certificate - undefined
ROCHESTER INSTITUTE OF TECHNOLOGY
Rochester, NYOSHA 30 Certified - undefined
Skills
CORE SKILLSundefined
Timeline
Retail Associate
Homegoods Stores
11.2021 - 03.2023
Bachelor of Science - Criminal Justice
UNIVERSITY OF PHOENIX
07.2019 - Current
Customer Associate
FAMILY DOLLAR
05.2019 - 05.2019
Crew member/shift leader
DUNKIN DONUTS
06.2008 - 07.2009
Cashier/Front Desk
TRAVEL CENTER OF AMERICA
05.2005 - 05.2006
Fuel Desk Clerk
TRAVEL CENTER OF AMERICA
05.2005 - 05.2006
DIRECT, Bridgeport, CT Expected - undefined
Medical Billing & Coding Certificate - undefined
FOSTER
Customer Service Certificate Retail Industry Fundamentals Certificate - undefined
ROCHESTER INSTITUTE OF TECHNOLOGY
OSHA 30 Certified - undefined
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