Mary Scumaci
Woodridge,IL
Summary
Enthusiastic industry professional who is eager to contribute to team success through a clear understanding of guests' restaurant experience, resolving problems, and improving customer satisfaction. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Server
The Cheesecake Factory
09.1997 - 09.2007
- Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals promptly.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
The Cheesecake Factory
01.1996 - 09.1997
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Seated customers promptly by managing reservations and waitlists skillfully.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Inspected dishes and utensils for cleanliness to keep the dining room and work areas clean.
Bartender
Mother's Bar
06.1995 - 08.1995
- Kept bar presentable and well-stocked to meet customer needs.
- Recruited and trained new bartenders and barbacks to help maintain a talented team.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product use.
Education
Bachelor of Arts - Web Development
The Art Institutes
Chicago, IL01.2011
Bachelor of Arts - Graphic Design
Eastern Illinois University
Charleston, IL01.1996
Skills
- Professional Demeanor
- Communication Skills
- Team Leadership
- Point of Sales Systems
- Conflict Resolution
- Positive Attitude
- Strong Work Ethic
- Coaching & Mentoring
- Staff Training Skills
- Allergy Awareness
Accomplishments
Consistently achieved above 18% charge tip percentage.
Timeline
Server
The Cheesecake Factory
09.1997 - 09.2007
Server
The Cheesecake Factory
01.1996 - 09.1997
Bartender
Mother's Bar
06.1995 - 08.1995
Bachelor of Arts - Web Development
The Art Institutes
Bachelor of Arts - Graphic Design
Eastern Illinois University
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