Mary Sellers
Brunswick
Summary
Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Drive Through Attendant and Cashier
Grandys
Brunswick
01.2024 - Current
- Developed customer service strategies for drive through operations, fostering a culture centered on customer relations and satisfaction.
- Skilled in processing transactions in a high volume and fast paced setting.
- Assisted customers with menu selections and dietary inquiries promptly.
- Resolved customer complaints with effective solutions, ensuring customer satisfaction and loyalty.
- Maintained professional demeanor to address customer service needs, enhancing relationships and improving service across multiple platforms.
- Ensured smooth transitions between shifts to maintain workflow.
- Successfully trained over 5 employees overseeing stations of operations.
Office Administrative
ServPro
Hammond
01.2018 - 01.2022
- Fire and water mitigation office admin skilled in software such as Mailchimp, Moisture mapper, and home measurement software proficiency.
- Coordinated scheduling and project management to ensure disaster-ready team availability.
- Maintained office equipment functionality and stocked supplies to support efficient operations.
- Collaborated with team members to achieve project objectives and meet deadlines on time.
- Updated contact lists regularly with current information.
- Highlighting website data and change daily updates.
- Sales and Insurance relations.
H1B Visa Office Administrative Assistant
Pelican It Group Llc Subsidiary Of Infosys Solutions
Cumming
01.2016 - 01.2018
- Greeted and assisted clients visiting Visa Department for inquiries and appointments.
- Handled incoming calls, providing accurate information about visa processes and requirements.
- Maintained organized filing system for client records and visa application documents.
- Processed incoming mail and packages related to visa applications and client correspondence.
- Ensured compliance with departmental policies while managing sensitive client information securely.
- Maintained a professional front desk environment while providing excellent customer service.
- Advised customers on document submission requirements for visa application process.
- Collected and organized detailed employee information, including home and work addresses and family details.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Supported colleagues by sharing knowledge and resources, fostering a collaborative work environment.
- Explained document submission requirements for visa applications to customers.
- Provided translation services to facilitate communication between clients and staff members.
- Ensured accuracy of records in the database, facilitating easy retrieval and management.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Coordinated pick-up and delivery of express mail services.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Master Cosmetology Program -
Southern Crescent Technical College
Griffin, GA 01.2011 - 01.2013
Certificate - Business and Customer Service Technology
Middle Georgia Technical College
Macon, Ga 06.2005 - 01.2007
Skills
- Data entry
- Computer data entry
- Microsoft Office
- Office software
- Administrative support
- Schedule management
- Calendar management
- File organization
- Client relations
- Time management
- Multitasking
- Critical thinking
Timeline
Drive Through Attendant and Cashier
Grandys
01.2024 - Current
Office Administrative
ServPro
01.2018 - 01.2022
H1B Visa Office Administrative Assistant
Pelican It Group Llc Subsidiary Of Infosys Solutions
01.2016 - 01.2018
Master Cosmetology Program -
Southern Crescent Technical College
01.2011 - 01.2013
Certificate - Business and Customer Service Technology
Middle Georgia Technical College
06.2005 - 01.2007