Mary Selmi
Burlington,CT
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Personable and dedicated Customer Service Representative with extensive experience in manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Professional enthusiastic and results-oriented with demonstrated passion assisting coworkers and customers. Versatile (Customer Service) Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 35 year career in (Manufacturing Customer Service . Known for excellent attention to detail and great work ethic.
Overview
34
34
years of professional experience
Work History
Export Sales Specialist
O.F. MOSSBERG
North Haven, Connecticut
01.2024 - Current
- Checked license validity on orders and removed if expired.
- Populated orders with the appropriate license numbers according to firearm or component.
- Quoted parts via email.
- Email correspondence with international customers.
- Watched videos and reviewed pictures to troubleshoot defects and malfunctions with firearms.
- Populated license letters with the corresponding verbiage from the U.S.Government issued license.
- Entered Orders/Contract Review.
- Reviewed Open Order Reports to verify estimated ship dates and expedite orders.
Customer Service Representative
Colonial Spring Co.
Bristol, CT
03.2020 - Current
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented customer correspondence in CRM to track requests, problems and solutions
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Processed documentation and troubleshot discrepancies to build client rapport
- Made outbound calls to obtain account information
- Answered incoming telephone calls to provide, products and services information
- Answered customer questions and addressed concerns resulting in reduction in customer complaints
- Relayed customer feedback to cross-functional teams to improve products and services
- Organized client contracts, records, reports and agendas to strengthen traceability
- Upheld quality control policies and procedures to increase customer satisfaction
- Answered inbound calls, chats and emails to facilitate customer service
- Reviewed account and service histories to identify trends and resolve issues
- Created and implemented process improvements to maximize efficiency
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Shipping/Accounting assistant when needed
- Upheld privacy and security requirements for customer information.
Administrative Assistant
Century Spring Manufacturing
Bristol, CT
01.2020 - 03.2021
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Maintained accurate department and customer records
- Monitored office equipment and scheduled repairs
- Answered and routed telephone calls and took messages
- Obtained scanned records and uploaded to database
- Received and routed incoming calls and correspondence to promote timely communication
- Managed incoming and outgoing mail, filing and meeting coordination
- Met incoming guests and clients, offering immediate assistance
- Upheld customers product and company privacy.
Customer Service Sales Representative
Edson Manufacturing
Wolcott, CT
10.2019 - 01.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented customer correspondence in CRM to track requests, problems and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Audited customer account information to identify issues and develop solutions
- Contract Review
- Order Entry
- Processed documentation and troubleshot discrepancies to build client rapport
- Collaborated with management and departments
- Troubleshot shortages and overages to support quality control efforts
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered incoming telephone calls to provide products and services information
- Made outbound calls to obtain account information
- Set up and activated customer accounts
- Upheld customers product and company privacy.
Customer Service/Sales
Crescent Manufacturing Co
Burlington, CT
10.2018 - 06.2019
- Answered customer questions about products and services and recommended appropriate solutions
- Generated quotes, and documented customer communications
- Drove increased engagement with productive conversations and ongoing relationship management
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits
- Contract review
- Order Entry
- Customer account review.
Customer Service Representative
Morgan Advanced Materials
09.2017 - 07.2018
- Documented customer correspondence in CRM to track requests, problems and solutions
- Contract review
- Order entry
- Upheld quality control policies and procedures to increase customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Made outbound calls to obtain account information
- Data Entry
- Upheld customers product and company privacy.
Customer Service Representative
Bicron Electronics
Torrington, CT
05.2017 - 09.2017
- Documented customer correspondence in CRM to track requests, problems and solutions
- Made outbound calls to obtain account information
- Answered incoming telephone calls to provide, products and services information
- Set up and activated customer accounts
- Relayed customer feedback to cross-functional teams to improve products and services
- Upheld privacy and security requirements for customer information
- Organized client contracts, records, reports and agendas to strengthen traceability
- Created Quotations in the CRM
- Contract review and price verification.
Customer Service/Purchasing Specialist
Bolton Aeropsace
Bolton, CT
11.2016 - 02.2017
- Documented customer correspondence in CRM to track requests, problems and solutions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Processed documentation and troubleshot discrepancies to build client rapport
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Relayed customer feedback to cross-functional teams to improve products and services
- Upheld privacy and security requirements for customer information.
Customer Service/Sales Associate
Ebm-papst
Farmington, CT
03.2016 - 11.2016
- Helped customers find specific products, answered questions and offered product advice
- Built and maintained relationships with peers and upper management to drive team success
- Built trusting relationships with customers by making personal connections
- Answered incoming telephone calls to provide store, products and services information
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Placed orders and answered customer questions through email and over phone to maximize customer service
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Answered requests and concerns with friendly and knowledgeable service.
Customer Service/Customer Service/Customer Service/Sales Representative
Lyman Products Corporation
Middletown, CT
10.2015 - 03.2016
- Answered customer questions about products and services and recommended appropriate solutions
- Educated customers on product features and technical details to highlight benefits
- Generated quotes, processed payments and documented customer communications
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction
- Generated orders/Data Entry
- Managed existing accounts.
Customer Service Sales Representative
Mott Corporation
Farmington, CT
12.2012 - 10.2015
- Answered customer questions about products and services and recommended appropriate solutions
- Educated customers on product features and technical details to highlight benefits
- Generated quotes, processed payments and documented customer communications
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction
- Contract review/Data entry
- Collaborated with all levels of management and departments
- Blueprint review.
Customer Service Sales Shipping Clerk
Raf Electronic Hardware
Seymour, CT
07.2000 - 08.2009
- Answered customer questions about products and services and recommended appropriate solutions
- Generated quotes, processed payments and documented customer communications
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database
- Recommended products to customers based on needs and preferences
- Contract review/Data entry
- Upheld privacy and security requirements for customer information
- Communicated with customers about products, including policies, restrictions and refund policies
- Collaborated with all levels of management and departments.
Customer Service Sales Representative
New Haven Mfg/Amatom
New Haven, CT
07.1990 - 02.1999
- Answered customer questions about products and services and recommended appropriate solutions
- Created product numbers based upon dimensional, material, thread, plating, and quantity requirements
- Generated quotes, processed payments and documented customer communications
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database
- Processed customer credit card payments
- Generated product reports to insure on-time deliveries
- Collaborated with all levels of management and departments
- Shipping/Invoicing Assistant when needed.
Education
GED -
Branford High School
Branford, CT12.1990
Skills
- Credit Card Payment Processing
- Report Creation
- Upselling Products and Services
- Report Generation
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Multitasking and Prioritization
- Building Customer Trust and Loyalty
- Data Entry and Maintenance
- Verbal and Written Communication
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Customer Service
- Order and Refund Processing
- Purchasing
- Account Management
- Office Equipment Proficiency
- Call center experience
- Proficient in [Software]
Technical Skills
- Oracle
- E2
- Syteline
- AS-400
- Sage
- Global Shop
- AX-Microsoft
- D365
- Microsoft Office
Timeline
Export Sales Specialist
O.F. MOSSBERG
01.2024 - Current
Customer Service Representative
Colonial Spring Co.
03.2020 - Current
Administrative Assistant
Century Spring Manufacturing
01.2020 - 03.2021
Customer Service Sales Representative
Edson Manufacturing
10.2019 - 01.2020
Customer Service/Sales
Crescent Manufacturing Co
10.2018 - 06.2019
Customer Service Representative
Morgan Advanced Materials
09.2017 - 07.2018
Customer Service Representative
Bicron Electronics
05.2017 - 09.2017
Customer Service/Purchasing Specialist
Bolton Aeropsace
11.2016 - 02.2017
Customer Service/Sales Associate
Ebm-papst
03.2016 - 11.2016
Customer Service/Customer Service/Customer Service/Sales Representative
Lyman Products Corporation
10.2015 - 03.2016
Customer Service Sales Representative
Mott Corporation
12.2012 - 10.2015
Customer Service Sales Shipping Clerk
Raf Electronic Hardware
07.2000 - 08.2009
Customer Service Sales Representative
New Haven Mfg/Amatom
07.1990 - 02.1999
GED -
Branford High School
Similar Profiles
Gilles StubbinsGilles Stubbins
Canadian Sales Manager at O.F. MossbergCanadian Sales Manager at O.F. Mossberg
Victor BautistaVictor Bautista
Machine Operator at O.F. Mossberg & Sons, Inc.Machine Operator at O.F. Mossberg & Sons, Inc.
Keegan KalaauKeegan Kalaau
Utility Operator/Washroom at Mossberg Industries, IncUtility Operator/Washroom at Mossberg Industries, Inc
Dominik FemiakDominik Femiak
Engineering Intern at Ametek Haydon Kerk PittmanEngineering Intern at Ametek Haydon Kerk Pittman
Connor ValentinConnor Valentin
Religious Program Specialist at United States Naval ReservesReligious Program Specialist at United States Naval Reserves