MARY S. FOX
Summary
Professional business support professional prepared for role of Assistant to Branch Manager. Proven experience in managing office operations, improving workflow, and supporting management initiatives. Known for strong team collaboration and achieving results, with flexible approach to changing needs. Key skills include organizational management, communication, and problem-solving.
Overview
19
19
years of professional experience
Work History
Assistant to the Branch Manager
DFCU FINANICIAL
01.2017 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
Income Tax Preparer
LIBERTY INCOME TAX
01.2006 - 01.2017
- Completed and filed returns with tax departments at local, state, and federal levels.
- Built strong relationships with clients through excellent communication skills, ensuring repeat business year after year.
- Conducted thorough research on unfamiliar tax situations to ensure proper treatment within client returns.
- Increased client satisfaction with the timely preparation and filing of income tax returns, meeting strict deadlines.
- Managed a diverse caseload of clients across various industries, adapting quickly to meet each individual''s unique needs.
- Provided exceptional customer service to resolve issues quickly, resulting in positive feedback from clients.
- Utilized advanced software tools to improve efficiency in calculating taxes owed or refunds due based on available data inputs.
Education
No Degree - Business Administration And Management
Baker College
AllenPark, MI01.2014
Skills
- Budget Management
- Strong team-builder
- Solid Written and Verbal Communicator
- Staff Training and Coaching
- Customer service focus
- Strong organization
- Office management
- Human resources support
- Document preparation
- Meeting coordination
- Branch operations management
- Excellent work ethic
Hobbies and Interests
- Painting
- Walking
- Yoga
- Traveling
- Volunteering
Timeline
Assistant to the Branch Manager
DFCU FINANICIAL
01.2017 - Current
Income Tax Preparer
LIBERTY INCOME TAX
01.2006 - 01.2017
No Degree - Business Administration And Management
Baker College
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