Summary
Overview
Work History
Education
Skills
Timeline
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Mary Shankle

Dallas,TX

Summary

Dynamic Patient Access Representative with a proven track record at North Texas Gyno Oncology, excelling in customer service and insurance eligibility verification. Enhanced patient flow and satisfaction through effective appointment scheduling and training initiatives. Committed to HIPAA compliance and fostering a supportive environment for patients and staff alike.

Overview

19
19
years of professional experience

Work History

Patient Access Representative

North Texas Gyno Oncology
06.2015 - Current
  • Assisted patients with registration processes and insurance verification.
  • Coordinated appointment scheduling to optimize patient flow and minimize wait times.
  • Provided support in resolving patient inquiries and concerns efficiently.
  • Maintained accurate patient records using electronic health record (EHR) systems.
  • Delivered support to medical staff in completion of patient paperwork.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Engaged with patients to provide critical information.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Provided excellent customer service to patients and medical staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Increased efficiency in billing process by accurately capturing chargeable services during patient registration.
  • Greeted and assisted patients with check-in procedures.
  • Verified patient insurance eligibility and entered patient information into system.

Training Assistant

Homeland HealthCare
03.2006 - 06.2015
  • Developed training materials to enhance staff understanding of healthcare protocols.
  • Coordinated training sessions, ensuring all participants received necessary resources and support.
  • Assisted in evaluating training effectiveness through feedback surveys and assessments.
  • Facilitated onboarding processes for new employees, streamlining orientation procedures.
  • Implemented process improvements to optimize training delivery and engagement levels.
  • Collaborated with management to identify training needs aligned with organizational goals.
  • Organized training materials inventory, streamlining access to resources for trainers and participants alike.
  • Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.

Education

High School Diploma -

Richland College
Dallas, TX
05-1986

Skills

  • Customer service
  • Insurance eligibility verification
  • HIPAA compliance
  • Patient registration

Timeline

Patient Access Representative

North Texas Gyno Oncology
06.2015 - Current

Training Assistant

Homeland HealthCare
03.2006 - 06.2015

High School Diploma -

Richland College

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Mary Shankle