Summary
Overview
Work History
Education
Skills
References
Timeline
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Mary Shannon

Cameron,SC

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

30
30
years of professional experience

Work History

Eligibility Specialist

TEKsystems
Columbia, SC
09.2023 - Current
  • Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures.
  • Analyzed financial information provided by applicants to verify income levels.
  • Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
  • Entered client information and files into databases for further review and tracking.

Senior /Head Teller

BB&T
West Columbia, SC
10.1994 - 08.2001
  • Managed daily operations of the bank, including opening and closing procedures, balancing cash drawers, and resolving customer inquiries.
  • Trained new employees on proper bank processes and customer service standards.
  • Handled escalated complaints from customers in a professional manner while working towards an amicable resolution.
  • Developed relationships with customers by providing excellent customer service while cross-selling additional products or services offered by the bank.
  • Maintained up-to-date knowledge of banking regulations, laws, policies, and procedures.
  • Created weekly schedules for staff members according to their availability.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Education

Associate of Arts - Human Services

Midland's Technical College
Columbia, SC

Skills

  • Proficiency in [Software]
  • Documentation and paperwork
  • Recordkeeping and data input
  • Program understanding and advisement

References

References available upon request.

Timeline

Eligibility Specialist

TEKsystems
09.2023 - Current

Senior /Head Teller

BB&T
10.1994 - 08.2001

Associate of Arts - Human Services

Midland's Technical College

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Mary Shannon