Mary Shea
Vineyard Haven,MA
Summary
Knowledgeable, friendly and passionate retail professional driven to provide shoppers with an enjoyable retail experience. Ready to learn new skills from dynamic team and bring value through retail experience. Highly successful at upselling and promoting new products. Detail-oriented and hardworking with over 30 years experience in sales and customer service.
Overview
6
6
years of professional experience
Work History
Plant Nursery Worker
Donaroma's Nursery
04.2023 - Current
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Assisted customers in selecting plants, providing personalized recommendations based on individual needs and preferences.
- Assisted in the development of marketing materials, utilizing plant knowledge to create engaging content for potential customers.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Unloaded plants and nursery items from delivery trucks.
- Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
Office Manager/ Optical Department Head
Dr. Ryan Shea, OD
11.2019 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coached new hires on company processes while managing employees to achieve maximum productivity
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills..
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Performed all patient glasses orders and repairs.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
Floral Design Salesperson
Morrice Florist
05.2018 - 11.2020
- Developed long-lasting client relationships through exceptional customer service and follow-up communications.
- Increased customer satisfaction by providing personalized floral design consultations and recommendations.
- Advised clients on appropriate flower selections based on factors such as event type, color schemes, and personal preferences.
- Offered a seamless online ordering experience for customers by accurately updating website inventory and promptly processing orders.
- Managed store operations during the absence of owner or supervisor, ensuring smooth daily functioning and exceptional customer service.
- Collaborated with team members to maintain a clean and inviting store environment that encouraged browsing and impulse purchases from customers.
- Developed custom floral designs that aligned with client budgets without compromising quality or aesthetic appeal.
- Prepared potted plants and bouquets based on customer requirements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Imparted knowledge on plants and flowers to customers.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Education
Master of Social Work - Family And Children, End of Life
Salem State College
Salem, MA05.2008
Bachelor of Fine Arts - Photography
Massachusetts College of Art And Design
Boston, MA05.2001
Skills
- Team Collaboration
- Multitasking and Organization
- Store Merchandising
- Sales Techniques
- Complex Problem-Solving
- Operations Management
- Outstanding communication skills
- Problem-Solving
- Customer Relations
- Social Media Marketing
Additional Information
Reiki Energy Healer, Vibrational and Sound Healer, Crystal Healer. Currently enrolled in 3 year Community Herbalist Certification Program.
Timeline
Plant Nursery Worker
Donaroma's Nursery
04.2023 - Current
Office Manager/ Optical Department Head
Dr. Ryan Shea, OD
11.2019 - Current
Floral Design Salesperson
Morrice Florist
05.2018 - 11.2020
Master of Social Work - Family And Children, End of Life
Salem State College
Bachelor of Fine Arts - Photography
Massachusetts College of Art And Design