Hi, I’m
Mary Shepherd
South Lake Tahoe,CA
Summary
Accomplished professional with a diverse background spanning logistics sales, Insurance, project coordination, and premium service roles. As a Logistics Sales Executive, I have driven revenue growth through strategic business development, personalized client engagement, and solution selling. As an Insurance agent, I have honed my analytical, rapport building, and risk management skills, while my project coordination and guest relations expertise have refined my ability to streamline operations and exceed client expectations. Leveraging my multifaceted background, I excel in building strong relationships, optimizing processes, and delivering tailored solutions in competitive and dynamic environments. Every role I've embraced has been driven by genuine heart - My authentic passion is brought to every interaction and sets me apart.
Overview
7
years of professional experience
1
Certification
Work History
Edgewood Tahoe Resort
Concierge Agent
05.2023 - Current
Job overview
- Personalized Guest Services - Provided Tailored recommendations and make arrangements for dining, spa, recreational activities, and local attractions.
- Built Vendor Relations.
- Coordination with Resort Departments - Liaised with various departments, including; Front desk, Activities, Spa, Dining, In-Room Dining, Transportation, Bell, and Marketing.
- Event Support - During events like the ACC, assist with ticketing, transportation, scheduling, white touch services, and overall guest experiences.
- Contribution to Forbes Recognition - Maintained a Forbes 4 star rating for our department! Department rating of 90% through quarterly reviews.
- ·Provided SOP’s - Implamented training for the Lodge Concierge Team.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Fulltilt
Logistics Sales Executive
10.2021 - 12.2022
Job overview
- Oversaw show freight - Managed touring schedules with transportation needs and deadlines.
- Provided customized quotes and white glove service - exceeding standard requirements.
- Matched Products and services to customers freight logistics needs - Research on Route Surveys, Permits, Escorts, and Market Rates
- Researched, identified, and coordinated backhaul loads for ad-hoc or dedicated lines of business to increase efficiency and profits.
- Processed and booked a high volume of freight transactions and foresee potential logistical problems.
- Account management and growth
- Daily Prospecting calls
- Coordinate with carrier teams to resolve service issues quickly and professionally
- Sales process optimization
ITS Logistics
Logistics Sales Executive
07.2020 - 08.2021
Job overview
- Collaborated with team leaders and members to develop the most cost effective transportation model and executed model.
- Established a daily plan for the team and oversaw my regional operations.
- Established and maintained relationships with partnered carriers in order to meet our customer’s requirements for transportation solutions - Company history was made with our team being awarded a contract with FedEx.
- Dispatched and assigned transportation vendors based on client demands and service requirements.
- Maintained positive, productive, and personal relationships with customer representatives in my central regions in the U.S.
- Negotiated freight rates - Analyze competitor offerings and help shape pricing and positioning strategies.
- Proven track record of hitting or exceeding quota in a competitive sales environment.
- High- level communication, CRM fluency, and adaptability to fast moving market conditions.
Service WestSan Leandro , CA
Project Coordinator
09.2019 - 07.2020
Job overview
- California-Based Accounts that I was the acting coordinator for include: Kaiser, Sony, KBM-Hogue, MG West, BTX, Seko, Wells Fargo, and Installnet.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Communicated order status, scheduling of orders for delivery/installation, and punch list resolution to customers.
- Provided accurate and timely response to customer questions on all aspects of Work Orders
- Reviewed receiving information from warehouse and matched to order; resolved discrepancies.
- Prepared Work Order packet.
- Initiated T & M quotes and preparation of billing for product delivered and work performed.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Enterprise Rent-A-CarReno, NV
Managment Assistant
03.2018 - 09.2019
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Marketed to current accounts and potential accounts regularly.
- Helped created a strong sales culture through the increase of Ancillary Product sales and pushed upgrades on every rental.
- Focused on controllable costs
- Demonstrated products, responded to questions, redirected concerns, and overcame objections to close sales.
- Aligned company goals with customer outcomes and increased satisfaction.
Education
University of Nevada RenoReno, NV
Bachelor of Science from Public Health
05-2017
Skills
- Time management
- Project oversight
- Multitasking and organization
- Reservations management
- VIP services
- Customer service expertise
- Strong interpersonal skills
- Sales
Certification
Life Insurance, Accidental Health and Sickness License - License number: 4449691
California License
Issued 03/17/2025 Expires 03/31/2027
Timeline
Concierge Agent
Edgewood Tahoe Resort
05.2023 - Current
Logistics Sales Executive
Fulltilt
10.2021 - 12.2022
Logistics Sales Executive
ITS Logistics
07.2020 - 08.2021
Project Coordinator
Service West
09.2019 - 07.2020
Managment Assistant
Enterprise Rent-A-Car
03.2018 - 09.2019
University of Nevada Reno
Bachelor of Science from Public Health
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