MARY SHOWERS
Ennis,TX
Summary
Outgoing, professional, patient and family-driven medical worker, experienced in communicating with patients, families, co-workers, doctors, and supervisors. Maintained patient medical records, answered phone calls from patients, families, doctors and others. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
20
20
years of professional experience
Work History
Receptionist
Hephzibah Visiting Clinicians
Desoto, TX
06.2022 - 07.2024
- Updated daily log book with information about visitors entering the premises.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Assisted with special projects assigned by management when required.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Monitored office supplies inventory and placed orders when necessary.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Provided administrative support to various departments, assisting with document preparation and data entry.
PATIENT CARE SECRETARY
VITAS
08.2004 - 10.2019
- Called patients to schedule time of arrival for staff appointments, consistently doublechecking information and availability
- Updated group medical records and technical library to support smooth office operations
- Maximized office efficiency by answering incoming calls to provide office information and transfer calls to desired personnel
- Updated patient financial information to ensure accuracy
- Addressed, documented, and responded to incoming and outgoing calls and correspondence
- Created and maintained accurate and confidential patient files.
HR COORDINATOR
VITAS
- Maintained employee records
- Coordinated employee orientation
- Conducted background checks and verified employee status
- Coordinated weekly training for all employees
- Direct reporting to Human Resources Director and admin staff.
STAFFING COORDINATOR
VITAS
- Assigned staff, LVN, RN, CAN for shifts for patient care for hospice
- Communicated with patients, families, doctors, admin staff
- Answered phone calls from patients, families, doctors, admin staff.
Education
GED -
KILGORE COMMUNITY CENTER
LONGVIEW, TX09.1997
CERTIFIED NURSING ASSISTANT -
HOLIDAY HILLS NURSING HOME
LONGVIEW, TXSkills
- Office supplies ordering
- Office equipment operation
- Standard office practices
- Managing office supplies
- Office record Management
- File Management
- Office Management
- Administrative Support
- Data Entry
- Clerical Support
- Mail distribution
- Multi-Line Telephone Systems
- Multitasking and prioritization
- Recordkeeping and bookkeeping
- Documentation And Reporting
References
- Karen Hines, Manager, (469) 855-6852
- Amanda Powell, Manager, (972) 750-8570
- Laura Gurolla, Co-Worker, (214) 931-6991
- Deana Cummings, Co-Worker, (214) 538-2280
References
References available upon request.
Timeline
Receptionist
Hephzibah Visiting Clinicians
06.2022 - 07.2024
PATIENT CARE SECRETARY
VITAS
08.2004 - 10.2019
HR COORDINATOR
VITAS
STAFFING COORDINATOR
VITAS
GED -
KILGORE COMMUNITY CENTER
CERTIFIED NURSING ASSISTANT -
HOLIDAY HILLS NURSING HOME
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