Provided exceptional customer service, fostering trust and loyalty among existing clients.
Developed strong rapport with clients through consistent communication via phone calls, emails, and in-person meetings.
Maintained up-to-date knowledge of industry regulations, ensuring compliance in all transactions and interactions.
Collaborated with team members to develop comprehensive financial plans addressing diverse needs of clients.
Resolved complex account issues promptly by collaborating effectively across multiple departments, ensuring client satisfaction and trust.
Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Developed and maintained strong relationships with clients to maximize satisfaction.
Educated clients on financial topics and best practices.
Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
Informed clients of strategies for reducing debt and maximizing savings.
Cosmetic Beauty Advisor
Macy's
05.2017 - 01.2020
Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
Arranged merchandise to present visually appealing displays and attract clientele.
Offered make-up tips and popular tutorials in alignment with latest trends.
Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
Delivered product demonstrations and sample applications, raising exposure of key brands.
Contributed to sales growth with effective upselling techniques and recommending complementary products.
Assisted in visual merchandising efforts to maximize product visibility and attract customer attention.
Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
Conducted thorough skin analyses using state-of-the-art equipment for accurate product recommendation.
Coordinated with vendors to ensure timely delivery of merchandise orders while maintaining productive relationships.
Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
Protected store assets and inventory via loss prevention procedures.
Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
Guided customers towards appropriate products based on their specific skin type, tone, and preferences.
Educated clients on proper skincare routines, resulting in an increase of repeat clientele seeking advice and guidance.
Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Maintained counter and display areas for cleanliness and organization.
Met sales goals, supporting organizational health through consistent and reliable service.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Followed up with customers to increase satisfaction with purchases and services.
Promoted additional products and services to increase sales numbers and revenue with diverse selection.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Applied makeup and skincare products to customers following guidelines to enable testing of brand.
Processed payments, entering sales in register for prompt customer service.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Listened to customer needs and desires to identify and recommend optimal products.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Monitored customers for signs of security concerns and escalated issues to management.
Used in-store system to locate inventory and place special orders for customers.
Office Manager
West Tennessee Neck & Spine
08.2004 - 12.2015
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Created, maintained and updated filing systems for paper and electronic documents.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Managed office operations while scheduling appointments for department managers.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Controlled finances to lower costs and keep business operating within budget.
Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
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