Mary Sikes
Administrative Assistant
Humboldt,TN
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Woodland Baptist Church
365 Wallace Rd. Jackson, TN. 38305
08.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Financial Relationship Advisor
Regions Bank
11 Murray Guard Dr. Jackson, TN. 38305
03.2016 - 03.2023
- Enhanced client relationships by providing personalized financial solutions and recommendations.
- Streamlined financial processes for increased efficiency and accuracy in managing client accounts.
- Assisted clients with investment strategies, leading to long-term wealth growth and stability.
- Managed high-net-worth client portfolios, ensuring optimal asset allocation and risk management.
- Provided exceptional customer service, fostering trust and loyalty among existing clients.
- Developed strong rapport with clients through consistent communication via phone calls, emails, and in-person meetings.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all transactions and interactions.
- Collaborated with team members to develop comprehensive financial plans addressing diverse needs of clients.
- Resolved complex account issues promptly by collaborating effectively across multiple departments, ensuring client satisfaction and trust.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated clients on financial topics and best practices.
- Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
- Informed clients of strategies for reducing debt and maximizing savings.
Cosmetic Beauty Advisor
Macy's
Jackson, TN
05.2017 - 01.2020
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
- Assisted in visual merchandising efforts to maximize product visibility and attract customer attention.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Conducted thorough skin analyses using state-of-the-art equipment for accurate product recommendation.
- Coordinated with vendors to ensure timely delivery of merchandise orders while maintaining productive relationships.
- Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
- Protected store assets and inventory via loss prevention procedures.
- Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
- Guided customers towards appropriate products based on their specific skin type, tone, and preferences.
- Educated clients on proper skincare routines, resulting in an increase of repeat clientele seeking advice and guidance.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Maintained counter and display areas for cleanliness and organization.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Followed up with customers to increase satisfaction with purchases and services.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Processed payments, entering sales in register for prompt customer service.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Used in-store system to locate inventory and place special orders for customers.
Office Manager
West Tennessee Neck & Spine
Humboldt, TN
08.2004 - 12.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Controlled finances to lower costs and keep business operating within budget.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
CNA - Nursing Assistance
Jackson State Community College
Jackson, TN10.1979
High School Diploma -
Milan High School
Milan, TN05.1979
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- Leadership Development
- Supply Ordering
- Policies and Procedures
- Staff Supervision
- Employee Scheduling
- Accurate Cash Handling
- Work Planning and Prioritization
- Opening and closing procedures
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
- Performance Reviews
Timeline
Administrative Assistant
Woodland Baptist Church
08.2023 - Current
Cosmetic Beauty Advisor
Macy's
05.2017 - 01.2020
Financial Relationship Advisor
Regions Bank
03.2016 - 03.2023
Office Manager
West Tennessee Neck & Spine
08.2004 - 12.2015
CNA - Nursing Assistance
Jackson State Community College
High School Diploma -
Milan High School