Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Mary Sikes

Mary Sikes

Administrative Assistant
Humboldt,TN

Overview

20
20
years of professional experience

Work History

Administrative Assistant

Woodland Baptist Church
08.2023 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Financial Relationship Advisor

Regions Bank
03.2016 - 03.2023
  • Enhanced client relationships by providing personalized financial solutions and recommendations.
  • Streamlined financial processes for increased efficiency and accuracy in managing client accounts.
  • Assisted clients with investment strategies, leading to long-term wealth growth and stability.
  • Managed high-net-worth client portfolios, ensuring optimal asset allocation and risk management.
  • Provided exceptional customer service, fostering trust and loyalty among existing clients.
  • Developed strong rapport with clients through consistent communication via phone calls, emails, and in-person meetings.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all transactions and interactions.
  • Collaborated with team members to develop comprehensive financial plans addressing diverse needs of clients.
  • Resolved complex account issues promptly by collaborating effectively across multiple departments, ensuring client satisfaction and trust.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Educated clients on financial topics and best practices.
  • Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
  • Informed clients of strategies for reducing debt and maximizing savings.

Cosmetic Beauty Advisor

Macy's
05.2017 - 01.2020
  • Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
  • Developed strong relationships with clients through attentive listening, empathy, and genuine care for their beauty concerns.
  • Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
  • Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
  • Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
  • Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Managed inventory effectively, ensuring adequate stock levels of popular products while minimizing overstock risks.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Increased customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Contributed to sales growth with effective upselling techniques and recommending complementary products.
  • Assisted in visual merchandising efforts to maximize product visibility and attract customer attention.
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
  • Conducted thorough skin analyses using state-of-the-art equipment for accurate product recommendation.
  • Coordinated with vendors to ensure timely delivery of merchandise orders while maintaining productive relationships.
  • Provided exceptional customer experience by addressing concerns promptly, resolving issues professionally, and offering suitable alternatives when needed.
  • Protected store assets and inventory via loss prevention procedures.
  • Delivered exceptional service by conducting makeup demonstrations and skincare consultations for clients.
  • Guided customers towards appropriate products based on their specific skin type, tone, and preferences.
  • Educated clients on proper skincare routines, resulting in an increase of repeat clientele seeking advice and guidance.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Maintained counter and display areas for cleanliness and organization.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Processed payments, entering sales in register for prompt customer service.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.

Office Manager

West Tennessee Neck & Spine
08.2004 - 12.2015
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Controlled finances to lower costs and keep business operating within budget.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

CNA - Nursing Assistance

Jackson State Community College
Jackson, TN
10.1979

High School Diploma -

Milan High School
Milan, TN
05.1979

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer Service
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Employee Training
  • Inventory Control
  • Recruitment and hiring
  • Leadership Development
  • Supply Ordering
  • Policies and Procedures
  • Staff Supervision
  • Employee Scheduling
  • Accurate Cash Handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Bank deposit procedures
  • Loss Prevention
  • Bank and Safe Deposits
  • Performance Reviews

Timeline

Administrative Assistant

Woodland Baptist Church
08.2023 - Current

Cosmetic Beauty Advisor

Macy's
05.2017 - 01.2020

Financial Relationship Advisor

Regions Bank
03.2016 - 03.2023

Office Manager

West Tennessee Neck & Spine
08.2004 - 12.2015

CNA - Nursing Assistance

Jackson State Community College

High School Diploma -

Milan High School
Mary SikesAdministrative Assistant