Mary Silva
Biggs,CA
Summary
Dedicated billing follow-up and scheduling expert with a strong track record in managing inquiries and enhancing patient flow. Proven ability to collaborate with healthcare providers, streamline processes, and improve service delivery through attention to detail and adaptability.
Overview
45
45
years of professional experience
Work History
Billing Follow-Up
Sutter Buttes Imaging
Yuba City, CA
08.2018 - 04.2024
- Managed billing inquiries and resolved payment discrepancies efficiently.
- Analyzed patient accounts to ensure accurate insurance claims submission.
- Collaborated with healthcare providers to verify service documentation for billing accuracy.
- Oversaw follow-up processes for outstanding payments, ensuring timely resolutions.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
MRI/CT Coordinator, Scheduler
Sutter Buttes Imaging
Yuba City, CA
05.1979 - 04.2024
- Managed scheduling and logistics for imaging procedures to enhance patient flow efficiency.
- Developed and implemented process improvements to enhance operational efficiency.
- Trained and mentored new staff on departmental protocols and best practices.
- Collaborated with medical professionals to streamline workflow and reduce delays in service.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated scheduling and logistics for imaging procedures to optimize patient flow.
- Managed communication between departments to ensure seamless patient care delivery.
Admitting Clerk for MRI/CT
St Joseph Hospital
Eureka, CA
05.2000 - 07.2014
- Processed patient admissions, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated with medical staff to verify patient information and resolve discrepancies efficiently.
- Utilized electronic health record systems to maintain up-to-date patient files and documentation accuracy.
- Assisted patients with insurance inquiries, providing clear information on coverage options and requirements.
Education
High School Diploma -
Biggs High School-3years And 2months / Mira Loma High School
Sacramento, CA06.1971
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Billing Follow-Up
Sutter Buttes Imaging
08.2018 - 04.2024
Admitting Clerk for MRI/CT
St Joseph Hospital
05.2000 - 07.2014
MRI/CT Coordinator, Scheduler
Sutter Buttes Imaging
05.1979 - 04.2024
High School Diploma -
Biggs High School-3years And 2months / Mira Loma High School