Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mary Simonyan

La Crescenta,CA

Summary

Dynamic entrepreneur and seasoned Food Service Assistant from KokoRoll Cafe, adept in operations management and staff supervision. Spearheaded key initiatives to drive business growth, mastering inventory management and fostering robust customer relationships. Excelled in recruiting and training, enhancing team productivity and performance by over 30%.

Overview

5
5
years of professional experience

Work History

Co-Owner

Myself
10.2021 - 11.2024
  • Established foundational processes for business operations.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Hired and supervised training of over 7 employees every quarter.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Food Service Assistant

KokoRoll Cafe
04.2020 - 07.2021
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Prepared orders on trays for dine-in orders or in bags for takeout orders.
  • Initiated, planned and executed process improvements to optimize food inventory levels.
  • Supported restaurant closing, restocking items and reporting shortages.
  • Assisted guests with menu choices, recommending pairings in alignment with preferences.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Developed and maintained positive relationships with customers to enhance service.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Education

High School Diploma -

Crescenta Valley High School
La Crescenta, CA
06-2016

Skills

  • Staffing
  • Policy and procedure implementation
  • Recruiting and training
  • Change management
  • Waste reduction
  • Employee scheduling
  • Menu development
  • Menu pricing
  • Cost control
  • Allergy awareness
  • Inventory management
  • Health code compliance
  • Small business operations
  • Business marketing
  • Staff supervision
  • Schedule management
  • POS system operation
  • Staff hiring
  • Operations management

Languages

Armenian
Native or Bilingual

Timeline

Co-Owner

Myself
10.2021 - 11.2024

Food Service Assistant

KokoRoll Cafe
04.2020 - 07.2021

High School Diploma -

Crescenta Valley High School

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Mary Simonyan